You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

iPhone 15 "Data Transfer Cancelled" Error Message

I bought a new iphone 15pro and was try to set it up using my old iphone. After setting up the wallet, data transfer just gets cancelled and only gives me option to reset. I did it twice and got very fed up since it would get stuck at the same step. This is very frustrating.


[Re-Titled by Moderator]

iPhone 15 Pro

Posted on Sep 26, 2023 1:32 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2024 6:16 PM

So...

Can APPLE please add to this thread with a fix?

Over 300 people with this issue on this thread alone, and not a word from Apple.

Just not good enough.

54 replies

Feb 24, 2024 8:56 PM in response to Moumix

Skip Apple wallet and faceID during the setup and make sure you upgrade the iOS first - to do this you’d have to set it up as a new phone (without copying data from your old iPhone). Once upgraded to latest iOS factory reset the phone and then set it up again and transfer the data from old iPhone but skip faceID and wallet

Jul 8, 2024 2:29 PM in response to anshu199

iPhone 15 Pro "Data Transfer Cancelled" Error Message

Tried 10 times or more from iPhone 12 Pro to 15 Pro and always get this same message.

I have storage space available and the new phone has the same storage space 256gb as the old..

I will have to take this to Apple so soooo angry and the time I've lost on this, my only consolation is seeing so many others here with the same problem.

Jul 23, 2024 7:51 PM in response to anshu199

in the store they made sure both phones were updated to latest software. after three hours and two cancelled transfers I skipped the face id and apple pay set up and said set up later and the transfer finally worked. It initially said 11 hours! but took maybe 2. upgraded from pro max 12 to pro max 15. In summary, make sure both phones are latest software, skip face id and apple pay set up and SHOULD be good to go

iPhone 15 "Data Transfer Cancelled" Error Message

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.