iPhone 15 "Data Transfer Cancelled" Error Message

I bought a new iphone 15pro and was try to set it up using my old iphone. After setting up the wallet, data transfer just gets cancelled and only gives me option to reset. I did it twice and got very fed up since it would get stuck at the same step. This is very frustrating.


[Re-Titled by Moderator]

iPhone 15 Pro

Posted on Sep 26, 2023 1:32 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 26, 2023 1:42 PM

Make sure you update your new iPhone 15Pro to iOS 17.0.2 before attempting data transfer from your old phone. This is the fix for a known transfer issue.


See If your new iPhone gets stuck on the Apple logo when you transfer from your previous device - Apple Support

for more information.

55 replies

Oct 11, 2023 10:44 AM in response to anshu199

I've got the same issue. Not having found out how to break the automatic set up to get version 17 downloaded, i did two things, and (touch wood) it seems to work: 1) I downloaded version 17 on the old phone (not sure it actually started before the data transfer started) and 2) I didn't put the passcodes in to tranfer the cards in my wallet. I'm going to guess the issue is in adding the cards as it didn't give me a chance to add the activation codes in when I did it the first times when it kept crashing...


Overall, have to say its a TERRIBLE customer experience. The whole data transfer phones side by side was a game changer, but this is beyond annoying. Phone currently telling me there's 4 hours of data transfer to go through... so I may not have cracked it yet... will KYP...

Apr 3, 2024 6:54 AM in response to anshu199

I got new iphone 15 pro max and since yesterday evening, I have been trying to set it up. Each time it fails during data transfer and I have to reset the phone and start again.


Both phone (old - 13 Pro max and new) are up to date on 17X version. Also, data transfer rate is very slow even when both phones are side by side and connected to power.


My last try is in progress and if it fails, I am going to return this phone and done with Iphone 15 series.

Jul 8, 2024 2:29 PM in response to anshu199

iPhone 15 Pro "Data Transfer Cancelled" Error Message

Tried 10 times or more from iPhone 12 Pro to 15 Pro and always get this same message.

I have storage space available and the new phone has the same storage space 256gb as the old..

I will have to take this to Apple so soooo angry and the time I've lost on this, my only consolation is seeing so many others here with the same problem.

Nov 23, 2024 10:38 AM in response to Tushar_A

I’ve had no luck with data transfer using QuickStart on several iPhones and iPads. QuickStart recognizes and works fine during setup and recognizes old devices but when it comes time to do the data transfer all of the sudden it doesn’t find any old devices and unable to transfer. Bluetooth on and Wi-Fi on both devices setting side by side. Very frustrating and a very flawed data transfer process.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 15 "Data Transfer Cancelled" Error Message

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.