My screen froze while doing screen mirroring. Will not unfreeze after I did the reboot. Will not turn off.

PlantProfiles Said:

"My screen froze while doing screen mirroring. Will not unfreeze after I did the reboot. Will not turn off. I cannot use the phone and my Apple Watch will not receive calls or texts. Wondering if this is an Apple malfunction or did I loose the connection to Verizon?"

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Troubleshooting a Frozen iPhone:

A. Start with a Force Restart:

Go Here: Force Restart iPhone - Apple Support

B. Try the Tips at these Apple Support Links:

• If your iPhone is Stuck on the Apple Logo - Apple Support

• If the Screen isn’t Working on your iPhone or iPad - Apple Support

• If your iPhone Won't Turn On or is Frozen - Apple Support

• If you Need More Help - iPhone - Apple Support

C. Being Stuck in a Boot Loop:

Your iPhone might be stuck in a boot loop. This typically happens when you unsuccessfully download something or an update stalls.  So, refer to my User Tip: How to Fix an iPhone in a Boot Loop - Apple Support

Hello there,

I'm sorry to hear that you're experiencing issues with your screen mirroring and the unresponsiveness of your device. It can be quite frustrating when such problems arise. Let's try to troubleshoot this together step by step.

1. Force Restart: Since a regular reboot hasn't worked, let's perform a force restart. On most Apple devices, this is done differently:

• • For iPhone 8 or later: Quickly press and release the Volume Up button, then the Volume Down button, and finally, press and hold the Side button until you see the Apple logo.
  • For iPhone 7 and 7 Plus: Simultaneously press and hold the Volume Down and Sleep/Wake (Side) buttons until the Apple logo appears.
  • For other Apple devices, the key combinations vary, so please let me know which device you have if it's not an iPhone.

1. Check for Updates: Sometimes, outdated software can cause such issues. Ensure that your device is running the latest version of iOS/iPadOS by going to Settings > General > Software Update.
2. Inspect Cables and Connections: If you are screen mirroring with a cable, ensure that the cable and connections are in good condition.
3. Check for App Issues: If you were using a specific app for screen mirroring, try force-quitting the app and reopening it. You can force-quit an app by swiping up from the bottom of the screen (iPhone X or later) or double-clicking the Home button (iPhone 8 or earlier) and swiping the app away.
4. Factory Reset (as a Last Resort): If none of the above steps work, you might consider a factory reset. However, remember to back up your data before doing so, as this will erase everything on your device.

Feel free to visit our website for additional tips and solutions. Upsayings