All texts did not transfer to new iPhone, but are still on iPad/Mac?

Hello! I am facing the same issue. I used my iCloud backup (from iPhone 12pro) to setup my new iPhone 15 pro. A lot of my messages did not sync to my new phone. They are all visible on my iPad and iPhone 12 Pro. I reset my phone numerous times but the same sync error still persists, even if I use a newer backup. Also, previously deleted messages (prior to the backup) are also populating on the new setup for the new phone. I tried to setup another phone to make sure that it’s not the new phone. As expected, the other phone had the same missing messages too. Then I wanted to confirm if it was a currupt backup, so I decided to turn on iMessage with my Apple ID on another phone. The same messages were missing again. So it doesn’t seem to be a backup either. Please advise on how to fix this sub issue. Thank you!!!

I've had the same issue and I've had my 15 pro for over two weeks

I have all of my messages for most contacts but for one in particular they only go back a year. But my settings say to keep my messages forever. This is very distressing as I know I didn't delete the messages b/c I can still see them on my iPhone 12 and the GB for messages on both Iphones are the same so they must be in the cloud.

Please help.

I am having the same issue too.. just got my iPhone 15 the other day and I made sure to back up my old phone which I did and it had the current date for being backed up. I so went on to set up my new phone and I didn’t get all my text messages.. my messages stops at September 15, 2023 and nothing after that at all😩😩.Apple what is the problem

I’m having the same problem. I did a restore from iCloud back up last week. All of my text threads with android users(MMS/SMS) text messages are missing 4 months of texts/attachments. Did software update. Toggled messages off/on in iCloud. Contacted Apple Support no resolution as of yet

Have you found a solution yet? I have resynced iMessages twice. I turned my iPhone 13 Pro in at apple when I got my iPhone 15 pro so I can’t get the other phone back.

I updated to iOS 17.3. But that didn’t help.

All of my messages after sept 13th, 2023 did not import either!

All my work conversations and everything that I need are gone as well.

Do you have a lot is texts in the cloud?it shows I have 60,000+. I had no idea there were so many. I am wondering if those that got them to come down had fewer, or any other differences.

The Apple Store has been awful at helping me. The last time I went in for help with this they told me the only option I had was to return this brand new phone & but an SE!

I called Apple support- they have been the most help. However, I still have thousands of texts floating in the cloud.

Purchased new iPhone 15 on 12/29/23. All of my texts during the month of December are not there. I’ve done everything listed above except going to the apple store. This is beyond frustrating as the texts with photos from the holidays are missing and other important information. I pay all this extra money to have extra storage (largest I cloud subscription and iPhone with the largest storage offered to not have access to information when I need it. I’m so frustrated. The folks at verizon know nothing, they have wasted over two hours of my life that I’ll never get back to scratch their heads and say they recommend I contact apple. When I told them I had already done that and followed their instructions without resolve. 😡

I am so sorry. I fully understand how you are feeling. I have yet to get all of my messages. I hope the Apple Store near you is helpful. The one near me were of no help to me. The store, several apple support employees just say they’re still loading, it’ll take 24 hours. But, when it’s been 24, 48, 72 hours, then weeks, then over a month, and for multiple people it’s not an us problem. It’s an Apple problem they are refusing to acknowledge. 😡

Still facing the same issue from setting new iPhone 15 pro in 4th January. I can search for all messages with "search" function, but when I open specific conversation, I can see history only from November 2023 (but our messages started June 2023). With search function I can find all including from June 2023, but conversation view ends with November 2023 and cannot scroll more to history before November 2023. Still big issue of Apple iOS

I may take a road trip, thevTulsa store is terrible. I am not sure what they actually do other than reset the phone as that is about all they’ve offered. I can reset it myself. It has been three months and I still do not have messages from the cloud. In addition to glitch after glitch, it seems a new glitch is added each day.

Has anyone figured out a solution ? My back up said the day before I got my new phone. I went to download my back up and only old messages are downloading to my phone no recent one that were backed up to my icloud

I restored my iPhone 15 Pro from backup & have no texts after 2/11/24. I’ve tried erasing & restoring 4x since, including using an older back up from a week ago. My iCloud synced the messages. I’ve tried toggling on / off “messages in iCloud” and “sync now,” no additional messages have come through. This is so upsetting, to lose ~6 months of all texts. And no response from apple to fix!

Yep. Same here. Has anyone gotten any solutions yet? This is incredibly frustrating.

It's been days for me and still all my texts did not come back.

Same problem for me. No texts at all though. Real bummer.