iPhone 15 - Freezing and Glitching Issue

Reviving this discussion as I'm experiencing identical problems on the same phone model. In addition, my apps are routinely crashing. I recently transitioned from Android to iPhone and, so far, I'm not particularly impressed. I'm optimistic that this is merely an iOS 17 issue and can be resolved, especially considering the substantial cost of this device. Unfortunately, there doesn't seem to be many support articles addressing this matter, hence my contribution to this thread. I suspect others are encountering this issue but may be tolerating it simply because it's an Apple product.

Upgraded from a 12 Pro Max to a 15 Pro Max and phone has been mostly fine since release day but has also mostly been on wifi. Currently on vacation and off wifi and the phone has started to get very warm, possibly over heating. Also, started dealing with everything from the original post plus the phone now occasionally freezes, and the volume and power button does not allow shutdown when this happens. Only option to resolve is the phone recognizes something has gone critically wrong and restarts itself or wait till the phone dies. Hopefully Apple extends their return policy or offers a free upgrade next year because this not acceptable performance given the price point of the device.

Experiencing the same thing. Crashes when I make Instagram reels. Woke up the other day to a black screen that suddenly came on after a few minutes. Also randomly freezes when it’s working too hard and needs a reset.

It’s awful. My iPhone 15 pro max glitches all the time. I want to return it

This is actually dumb. I've had the same iPhone for a couple of years, and my dad decided to get us a new phone. This phone has been LEGIT TRASH since I've got it. Service barely exists where I normally would have no trouble, the glitch lasts for about 30 minutes (despite the forced reset I attempt to do), randomly hanging up on people, overheating the moment I plug it in etc.

This forced reset does NOT work for this glitch. The glitch legit needs to finish first, then I can reset my phone.

I hate this....

Update: I've discovered a potential solution that appears to alleviate the app crashes: resetting my network settings. It's puzzling why this would be necessary on a brand new phone. However, I suspect the app crashes might have been due to network timeouts and connection failures. Judging by some of the other comments I’m not sure this will work for everyone but wanted to mention it.

I’ve been having the exact same issue. I’ve had every iPhone and this is really out of the ordinary and extremely frustrating. Particularly for a $1,300 phone. And no, Apple, a standard response to reboot the phone won’t do it. Roll out software that works. This launch has been awful. I hope this gets rectified within days.

Sadly, it’s end of December 2023, 17.2.1 update and my phone still freezes regularly when using Apple News, Kindle, AccuWeather, Weather Bug, and some other apps. Shame on you, Apple.

Bought iPhone 15 pro around 1 week back started using yesterday. The phone auto upgraded to iOS 17.0.3. Now continuously restarting randomly. Sometimes very difficult to use simple apps like WhatsApp, chrome. I’m regretting now upgrading to latest iPhone. Apple quality really going down the drain recently. Didn’t expect this from iPhone

Me too. New one week old iPhone 15 Pro Max (17.2.1)(512gb) with glitching, freezing, and touch screen problems. Instagram latest version freezing in many areas such as reels, uploading images, sharing, etc. Many apps, texts, reels and videos, etc glitching. Touch screen doesn't work in corners and on sides of phone. Often have to hit finger on screen numerous times for unit to function. Although I did need to upgrad from iPhone 7, I paid way too much for this fake altar of Apple technology. Such a bait/switch.

My screen will zoom in and glitch so I can’t unzoom the screen. Making it impossible to use the phone. I have to wait for my phone to die and restart. This has happened 3-4 times in 2 weeks

Hi Mo_Magic,

Since your iPhone is glitching and freezing, we recommend that you try the steps here: If your iPhone won't turn on or is frozen - Apple Support

To perform the recommended troubleshooting steps via the link above, complete the steps in the section below.

On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)

1. Press and quickly release the volume up button.

2. Press and quickly release the volume down button.

3. Press and hold the side button until you see the Apple logo.

4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.

If your iPhone turns on but gets stuck during start up

If you see the Apple logo or a red or blue screen during startup, try these steps:

1. Connect your iPhone to a computer. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.

2. Select your iPhone on your computer.

3. While your iPhone is connected, follow these steps:

* On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.

We recommend the steps above because they will show you what to do if your iPhone is freezing.

If you’re still experiencing the same issue, then we recommend that you contact Apple Support directly so that they can work with you to find a solution. You can reach them by clicking here: Apple Support or calling the most local number in your region: Contact Apple for support and service. Thank you for participating in the Apple Support Communities. Cheers!

I pre ordered the iPhone 15 pro max & traded in my 12 pro max for this (that phone was in perfect condition and paid off)

list of problems I’ve had so far:

1. Overheating, as soon as I received my new phone and made a phone call it got uncomfortably hot. I’ve never owned a phone that reached those temperatures with a simple 5 minute phone call. I was told it might be because the apps were still downloading well it did it a whole week later still.

I ended up getting a second iPhone 15 pro max through Verizon with their 30 day return/exchange policy. According to my sales associate it was not a refurbished phone that I was receiving. & following are the problems I’ve encountered with the new (not refurbished) iPhone 15 pro max:

1. Glitching, even as I am typing this the keyboard feels like a first generation vtech touch screen computer. Almost like a toy, is this a joke? Because Apple will learn the hard way how funny it is to loose clients as they seem to not care about the Apple experience anymore.
2. Freezing, This phone has froze on me on numerous occasions including while at Disneyland (which is all online now). On runs, having a reliable phone is not a luxury, it is a necessity. As others have mentioned the side buttons won’t work. At work, I am a respiratory therapist & it is very important that my coworkers can reach me at all times. If there is a disaster we are still to report to work as “essential employees” if all essential employees happen to have this phone, our patients would be screwed.

In summary it is the worst phone I have owned & I wish I kept my I phone 12. But I trusted Apple with my money and pre-ordered 3 new iPhone 15 pro max phones… one for my husband, my mom and myself. I paid over 300$ in taxes per phone that I will loose on.

It took Verizon 2 weeks to get me the replacement and I am writing this one week after having the new replacement phone. I am now over my 30 day Verizon warranty. HOWEVER THIS IS NOT A VERIZON PROBLEM.

This phone is hands down the worst experience I’ve had with Apple. I am clearly not a happy customer as I feel very frustrated especially when it freezes at the most inconvenient times. SIMPLY UNACCEPTABLE.

My new iPhone 15 pro max just froze after having it for two days while I was at Disneyland opening up my camera tried to reset but wouldn’t work till I got home and hooked up to wifi it reset and is working ok for now let’s see if the problem comes back

iPhone, 15 ProMax

IOS: 17.1.1

All apps are updated as well

Screen, video of webpage, distortion or pixelization issues

I’ve had my iPhone 15 promax since November 6, my previous issues that I have put on this thread are still happening. I’m going to upload a video that you can watch it shows screen distortion or screen pixelization I’m having that issue as well as game apps freezing my Gmail app froze, have issues with my keyboard, basically everything that everyone is experiencing I am experiencing as well just thought I’d update.