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Level 1

27 points

iPhone 15 - Freezing and Glitching Issue

Is it just me or is anyone else experiencing similar issues?

i just got my IPhone 15 Pro Max and for whatever reason while i’m using my apps my screen would sometimes freeze momentarily or freeze indefinitely. I also have trouble pressing options/buttons located in the corner of the screen in some apps. For example, when watching a video in full screen i would have to press the “back” “skip” or the “<“ options more than 3-4 times for it to register my touch. Another example would be when browsing through shopping apps i would have to keep pressing the “back” or “<“ option/button, usually located in the corner of the screen multiple times or even have to end/close the applications altogether. Not sure if this is an issue with the actual iPhone screen not registering the touch or an IOS 17 issue.

[Re-Titled by Moderator]

iPhone 15 Pro Max

Posted on Sep 27, 2023 3:15 PM

Best reply

Timmyb824

Level 1

16 points

Posted on Oct 8, 2023 10:44 AM

Reviving this discussion as I'm experiencing identical problems on the same phone model. In addition, my apps are routinely crashing. I recently transitioned from Android to iPhone and, so far, I'm not particularly impressed. I'm optimistic that this is merely an iOS 17 issue and can be resolved, especially considering the substantial cost of this device. Unfortunately, there doesn't seem to be many support articles addressing this matter, hence my contribution to this thread. I suspect others are encountering this issue but may be tolerating it simply because it's an Apple product.

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Similar questions

206 replies

E1951

Level 1

9 points

Oct 18, 2023 8:58 AM in response to Mo_Magic

I feel you, same here… I traded in my 12 pro max on this 15 pro max. My 12 was in prefect condition. I like camera on this 15 pro max but didn’t buy it for the Camera. I got it for the upgrade features. But if it DON’T WORK what good is it???? E1951

Dec 26, 2023 4:38 PM in response to Mo_Magic

iphone 15 pro max worked great for about 3 weeks. Now I’m forced to restart at least 7-9 times a day. I can’t screenshot photos or it glitches. I can’t scan to email from notes or it glitches and freezes. I can’t share a link or it glitches and freezes. I’ve reset the network. I do not have background apps running. I deleted Google Chrome. Of the 256gb storage I’m only using 105gb. This phone makes me miss when I was a Samsung user

Dogcow-Moof

Level 8

36,299 points

Mar 20, 2024 1:18 AM in response to EnviromentalDot

Then take your phone in to be examined:

Genius Bar Reservation and Apple Support Options - Apple

I use my 15 PM all day, every day and have never had anything freeze, even once.

For your Facebook/Messenger issues, you need to contact Meta:

Thiggy73

Level 1

8 points

Apr 15, 2024 11:51 PM in response to Timmyb824

This actually worked, I soft booted the phone, didn’t work. I then reinstalled Facebook, didn’t work. I saw this post and reset my network connections… and it worked. Strange that turning off the network and using cellular didn’t work, but resetting the phones network at the bottom of general settings did the trick! Thank you!

Dogcow-Moof

Level 8

36,299 points

Dec 18, 2023 7:33 PM in response to Erik1stid

It's not normal, I've had a 15 Pro Max since launch and it's never done any of this.

It has to be a combination of things I'm not aware of which is why I suggest working with Apple Support directly:

Contact - Official Apple Support

Dogcow-Moof

Level 8

36,299 points

Jan 4, 2024 8:17 AM in response to bchikku

I've never had any of those issues, so it sounds like it could be your particular phone.

I would recommend you make an appointment to have it examined.

Genius Bar Reservation and Apple Support Options - Apple

Dogcow-Moof

Level 8

36,299 points

Jan 10, 2024 3:33 PM in response to LydL

As above, I would recommend you make an appointment to have it examined; your phone should never zoom on its own, certainly no iPhone I've ever owned has.

Genius Bar Reservation and Apple Support Options - Apple

You don't have to wait for your battery if your phone ever gets "stuck":

Force restart iPhone - Apple Support

Dogcow-Moof

Level 8

36,299 points

Jan 20, 2024 4:37 PM in response to Mazzouny

I've never seen any of these issues on my 15 Pro Max, even once.

If you're experiencing this, I highly recommend you make an appointment to have it examined:

Genius Bar Reservation and Apple Support Options - Apple

Dogcow-Moof

Level 8

36,299 points

Jan 31, 2024 12:00 AM in response to mehar69

I have a 15 Pro Max, use Instagram regularly, and have never had such an issue.

You may want to make an appointment to have your phone examined:

Genius Bar Reservation and Apple Support Options - Apple

Dogcow-Moof

Level 8

36,299 points

Jan 31, 2024 11:17 AM in response to puneet.ktl

You may want to make an appointment to have your phone examined:

Genius Bar Reservation and Apple Support Options - Apple

I don't have any of the issues you speak of, and have never seen them on any of the demo iPhone 15s at Apple Stores.

Dogcow-Moof

Level 8

36,299 points

Feb 23, 2024 2:27 PM in response to Somora68

Incoming call issues must be sorted out with your cellular provider.

There's nothing wrong with your alarm clock volume, though if it's quieter it's because the phone can detect you're looking at your phone when it goes off.

Turn Attention Aware features on or off - Apple Support

If you would like further help, I would suggest that you create a new question to ask about your issues, which have absolutely nothing to do with the subject of this thread.