You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I plug my iPhone into your computer to sync it, but it is not recognized. What should I try first to troubleshoot this?

I plug my iPhone into your computer to sync it, but it is not recognized. What should I try first to troubleshoot this?

iPhone 15

Posted on Sep 27, 2023 7:13 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 27, 2023 7:14 PM

First, check that the charging cable is properly plugged in at both ends, then try different USB ports or a different cable.

Also, make sure you have the latest version of iTunes, that your computer has the proper drivers, and that the device has internet connectivity if syncing via iCloud.


Finally, force restart both the iPhone and computer as a reset.



2 replies
Question marked as Top-ranking reply

Sep 27, 2023 7:14 PM in response to korri53

First, check that the charging cable is properly plugged in at both ends, then try different USB ports or a different cable.

Also, make sure you have the latest version of iTunes, that your computer has the proper drivers, and that the device has internet connectivity if syncing via iCloud.


Finally, force restart both the iPhone and computer as a reset.



I plug my iPhone into your computer to sync it, but it is not recognized. What should I try first to troubleshoot this?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.