I just updated to iOS 17, and my little photo icon disappeared from the App store.
I have 2 Apple IDs - one is for my main iCloud account and the other is just for the App store. They used to both have the same little photo icon, but the one for my App store ID has disappeared. How can I get that back?
iPad mini 6, iPadOS 17
Welcome back Julie-O,
We appreciate the additional information! Let's start by trying to change that photo from the iCloud website using the steps found here: Change your Apple ID photo on iCloud.com - Apple Support
If that doesn't resolve it, let's follow the steps here for updating your contact card: Add or edit your contact info and photo on iPhone - Apple Support
You'll want to perform those steps on the device that is signed in to your secondary Apple ID. If you have a device that is using that Apple ID, and is currently updated to iOS 17, let's start with that device. Once complete, you may need to restart your devices if the photo doesn't appear. Since the My Card feature affects your Apple ID photo as well, this should resolve the behavior you're experiencing. We think the article says it best: "iPhone uses your Apple ID to create your contact card, called My Card, but you may want to add or edit details—including your name, address, phone number, birthday, photo and Contact Poster you can share with people when you call or message them."
Let us know if that helps.
Kindest regards.
Welcome back Julie-O,
We appreciate the additional information! Let's start by trying to change that photo from the iCloud website using the steps found here: Change your Apple ID photo on iCloud.com - Apple Support
If that doesn't resolve it, let's follow the steps here for updating your contact card: Add or edit your contact info and photo on iPhone - Apple Support
You'll want to perform those steps on the device that is signed in to your secondary Apple ID. If you have a device that is using that Apple ID, and is currently updated to iOS 17, let's start with that device. Once complete, you may need to restart your devices if the photo doesn't appear. Since the My Card feature affects your Apple ID photo as well, this should resolve the behavior you're experiencing. We think the article says it best: "iPhone uses your Apple ID to create your contact card, called My Card, but you may want to add or edit details—including your name, address, phone number, birthday, photo and Contact Poster you can share with people when you call or message them."
Let us know if that helps.
Kindest regards.
I had the same issue, my little profile photo disappeared from the App Store on iPad, but was still there on iPhone and in my Contacts and icloud.com I had to log on online to check this.
That didn’t fix it on iPad immediately, but then restarting iPad after logging in and then signing out on icloud.com has brought the photo back in the App store on iPad. Hope this helps.
Hey Julie-O,
Are you able to tap the blue icon that you see where your profile photo usually resides? This may let you sign in.
In the meantime, we want to recommend that you follow the steps below to sign in to your Apple ID. If you are already signed in, go ahead and sign out and then sign back in using the steps in the article below:
Thank you for being a part of the community here. We hope this information helps!
Best wishes.
Hi there Julie-O,
Are you seeing just a gray icon in the App Store instead of your photo? If you tap on that in the App Store, are you prompted to sign in?
Make sure you're following the steps in this link to sign in with your Apple ID on your iPad: Sign in with your Apple ID - Apple Support
Thanks!
I’m not having any problems signing in. I’m already signed in. It’s just that my ID photo for my secondary Apple ID is gone.
My main Apple ID is for my regular iCloud account. My second ID is for app and music purchases only. They used to have the same ID photo. Now the photo for my secondary ID is gone. This happened when I updated to iOS 17.
Note: On my old iPad Mini 2 (it cannot upgrade to iPad OS 17) the ID photo is still there.
I’m having the exact same issue, my user picture was always associated with both Apple ID accounts but after upgrading to iOS 17 it doesn’t show up in the App Store. iPhone, iPad and Mac, all running the latest software.
I am having the same issue. It started with iOS 17. I noticed it immediately after updating my software and thought that an update would fix it. We are now at 17.2 and the issue persists. It's only an issue with those that use 2 different Apple IDs. I use one for my main iCloud account and a second one for purchases on my App Store. My husband uses only 1 Apple ID for both and he doesn't have the issue. I'm hoping that it will be fixed with 17.3 next month.
Hi - this didn't work because my Apple ID already has a photo there but it's not showing up on the Apple App store on my iPhone or iPad (OS 17+ only, earlier devices with older OS are still showing my ID pic)
No, I have a blue generic icon where I used to have my ID avatar, even when signed in.
I am having the same issue. I have no problem updating my apps in the app store so it isn't an access issue. It clearly is an issue with the latest iOS update.
Thank you, ManJour, this was a permanent fix for each of my devices! Woo hoo!
I tried all the steps that you suggested. My main Apple ID does show my photo, but my second Apple ID used for the app store and subscriptions still doesn't . "My Card" has both emails listed.
I'm still having this issue as of 17.3.1. Has anyone found a solution or tried it with the latest betas?
I have not been able to resolve the issue despite trying all the "fixes" that have been recommended. I have given up 🙄
Yeah I've tried everything too with no luck. At this point just hoping a future update fixes it.
Apple ID photo disappeared from app store
