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The iPhone 16 and iPhone 16 Pro lineups, Apple Watch Series 10, the new black titanium Apple Watch Ultra 2, AirPods 4, and new colors for AirPods Max are now available! Learn more >
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I bought a genuine EarPods (USB-C) from the Apple Store and sometimes it does not connect to my iPhone 15 Pro Max and I have to unplug and re-plug a few times for it to work! Does anyone else have this issue?
iPhone 15 Pro Max
Hey there mashardy,
When using a wired headset and running into connection issues, try using the steps below to correct it:
Check for debris, damage, or loose connections
1. Check for debris in the headphone port on your iPhone or iPad.
2. Check your headphone cable, connector, remote, and earbuds for damage, like wear or breakage.
3. Look for debris on the meshes in each earbud. To remove debris, gently brush all openings with a small, soft-bristled brush that's clean and dry.
4. Firmly plug your headphones back in. If your iPhone or iPad has a case, you might need to remove the case to get a firm connection.
If you can't hear any sound or if only one side of your headphones works
1. Adjust the volume with the volume buttons on your iPhone or iPad, or use the Volume slider in Control Center on iPhone or Control Center on iPad.
2. To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support.
If your headphones don't work with your iPhone or iPad - Apple Support
Take care!
Hey there mashardy,
When using a wired headset and running into connection issues, try using the steps below to correct it:
Check for debris, damage, or loose connections
1. Check for debris in the headphone port on your iPhone or iPad.
2. Check your headphone cable, connector, remote, and earbuds for damage, like wear or breakage.
3. Look for debris on the meshes in each earbud. To remove debris, gently brush all openings with a small, soft-bristled brush that's clean and dry.
4. Firmly plug your headphones back in. If your iPhone or iPad has a case, you might need to remove the case to get a firm connection.
If you can't hear any sound or if only one side of your headphones works
1. Adjust the volume with the volume buttons on your iPhone or iPad, or use the Volume slider in Control Center on iPhone or Control Center on iPad.
2. To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support.
If your headphones don't work with your iPhone or iPad - Apple Support
Take care!
Apple's EarPods (USB-C) not connecting to iPhone 15 Pro Max!
