MacBook pro 13 2019 i cant use MacOs Utilities

I tried to enter recovery mode to reinstall the OS. But when I am in, is loding about 2 seconds on the loading tab where is writing disk scanning or something like that after that it restarts and enters normal mode.

https://www.youtube.com/shorts/EIPxyU9KZmI

Posted on Sep 28, 2023 11:27 AM

Reply
Question marked as Best reply

Posted on Sep 29, 2023 8:39 PM

Try a firmware "Revive" to see if it helps. Theoretically a "Revive" will not destroy the data, but I would first make sure you have a good backup just to be safe.

Revive or restore an Intel-based Mac using Apple Configurator - Apple Support


Make sure you disconnect all external devices in case one of them is causing a problem.


See if you can run the Apple Diagnostics to see if they detect any hardware issues. Unfortunately the diagnostics don't detect many hardware issues.






1 reply
Question marked as Best reply

Sep 29, 2023 8:39 PM in response to RAGALIK

Try a firmware "Revive" to see if it helps. Theoretically a "Revive" will not destroy the data, but I would first make sure you have a good backup just to be safe.

Revive or restore an Intel-based Mac using Apple Configurator - Apple Support


Make sure you disconnect all external devices in case one of them is causing a problem.


See if you can run the Apple Diagnostics to see if they detect any hardware issues. Unfortunately the diagnostics don't detect many hardware issues.






MacBook pro 13 2019 i cant use MacOs Utilities

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.