LastPass on iOS 17: Keychain disabled but still opens.

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Level 1

9 points

LastPass on iOS 17: Keychain disabled but still opens.

Hello all,

I have an iPhone 15 running iOS 17.0.2. I have installed LastPass as my password manager. The phone is new and all apps are fresh installs - not restored from a backup.

The issue I'm having is this: In Settings --> Passwords --> Password Options, I have deselected Keychain for passwords and have selected ONLY LastPass. Once this change was made I rebooted the phone and returned to Password Options to verify the settings were not reset and LastPass was still the only option selected.

I then launch several apps which require a password and one of 3 things happens:

The password option appears above the keyboard and selecting it opens LastPass - expected result.
The password option does not appear and long pressing the password field brings up the autofill option which opens LastPass (but LP closes before there is time to search for the login) - Not expected and a case is open with LastPass regarding this.
the password option appears above the keyboard but it is NOT the LastPass password option, it merely says Passwords and when selected it opens Keychain (which was disabled / unselected in the Password Options)

Why is the Keychain being used when the password option for Keychain is NOT SELECTED? Could this possibly be because developer hard coded using only Keychain into their app?

iPhone 15 Pro Max

Posted on Sep 28, 2023 2:56 PM

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Answer 1

Best reply

DelScorcho Author

Level 1

9 points

Oct 2, 2023 8:50 AM in response to Henderson_86

The developer has hardcoded the use of keychain in the app and therefore it is being opened without referring to the selection in password options.

In other words, bad coding practices.

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Answer 2

DelScorcho Author

Level 1

9 points

Oct 1, 2023 12:21 PM in response to Omar_A1

Thanks for replying. I’ve tried these steps but the main issue is that I have Keychain unselected in password options but the iPhone is still going to Keychain to find passwords.

Why is Keychain still being accessed when it has been unselected?

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Answer 3

Oct 1, 2023 12:44 PM in response to DelScorcho

Hi DelScorcho,

Looking over the details shared and information you see still, it does not sound like this may be working as intended. We would recommend contacting Apple Support to further investigate the issue and determine what to make from this behavior.

Thanks for using Apple Support Communities.

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Answer 4

Omar_A1

Community Specialist

Oct 1, 2023 12:15 PM in response to DelScorcho

Hello DelScorcho,

Thank you for reaching out to Apple Support Communities.

These steps may be able to help:

"If an app on your iPhone or iPad doesn't work as expected, try this.

Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed."

Additional details can be found here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

If the issue persists, can you provide a few more details? Also, when did you first notice this?

Cheers!

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Answer 5

Feb 14, 2024 6:44 AM in response to DelScorcho

This sounds right, but how do you know this? Is there some documented issue somewhere? Is there a link you can provide to some info on this issue?

Many thanks. I don't doubt this is true, I am just interested in following this bug in some kind of formal forum or website, if that's possible.

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LastPass on iOS 17: Keychain disabled but still opens.

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