Welcome to Mail
After a recent software update, I can’t access my email accounts, past the “welcome to email” screen. I have a series 8plus phone. Ideas??
iPhone 8 Plus, iOS 16
User profile for user:
bryanr14
User level:
Community Specialist
Hello blsutheb1,
Thank you for reaching out in Apple Support Communities. To troubleshoot this behavior, we recommend to restart your iPhone. This is a step that can help resolve unexpected behavior. Once the restart has been performed, let's check and see if you can access your emails without any issues.
If needed, here's how to properly restart an iPhone:
How to restart your iPhone 6, 7, 8, or SE (2nd or 3rd generation)
1. Press and hold the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button until you see the Apple logo.
These steps are outlined in this article: Restart your iPhone - Apple Support
Kind regards.