iPhone 15 pro max screen not being responsive

I have a 15 Pro Max and just updated to ios 17.2 and now the screen won't response to touch, I cant enter the code or anything.

Wow this is super not cool….I have the 15 Pro Max and also just did the 17.2 update and POOF my screen no longer responds to touch. My phone is basically now a $2000 CAD piece of garbage…Apple needs to do better than this. There is no support online for this issue. My time is worth $$. Apple needs to cover my expenses…ya that’s never going to happen!! 8 weeks old, not acceptable.

Hello ElGuapo93,

This page can help provide some suggestions for the display not working as expected: If your screen isn't working - Apple Support

If your screen is too sensitive or responds intermittently to touch

1. Restart your iPhone or iPad.

2. Make sure that your screen is clean and free of any debris or water.

3. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.

4. Remove any cases or screen protectors.

Cheers.

Unfortunately, this screen not responsive item cannot be fixed unless you have something really special like the apple diagnostic tools that they run when you bring it into the Apple Store.

when my phone went completely unresponsive, I felt like that movie “leave the world behind”, where I was basically rendered useless, because my phone could not function.

I didn’t have a back up phone, it just totally stopped working, and it made me contemplate getting a second phone just in case this ever happens again.

so much of our life is run on the mobile device that when all of our apps are not accessible, it kind of sucks how reliant we are on these devices and I don’t know if randomly my phones gonna stop working one day when I’m traveling or on the road and I’ll be left without a map or whatever.

if you’re on this thread, just go to the Apple Store and stop searching for a fix.

Same here, started tonight, i am not sure about the update, but my new iPhone 15 Pro Max is stuck on the lock screen and nothing will WORK!!!!

Is there a fix for this problem?

Hello ElGuapo93,

If the issue persists, further assistance may be needed. We want to make sure you reach the right team for help with your iPhone, so we recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support - Apple.

Thank you for participating in the Apple Support Communities and have a wonderful day.

I am off to the apple store tomorrow as nothing would work to get me back into my phone. 1st time ever where an 1tb iPhone 15 pro max decided to ignore the fact that I have fingers and stubbornly put up an impenetrable force field, like the orb of osuvox.

I have the same issue. Phone numbers, texts, doesnt matter, punching the screen and zilch! What is the fix, APPLE?

I can’t get of the purple screen on iPhone 15 max. It’s frozen and can’t shift it what do I do ?

I got the answer....The update crashed and never installed properly....this from the Apple Store/Genius Bar. So it's are wipe and reinstall. I was lucky I use iCloud and always back up to the cloud. I've lost far to much data before to trust one fail point. I did the reset/reinstall of the OS and I'm back in business....critical data took 30 minutes to update and my phone/emails SMS was back up. Apps took a little longer to install and sync. If you don't have a back-up you will not be a happy camper :-(

my issue started back in december. Mine usually happens when i am on a phone call holding the phone to my ear. If i take the phone away while still on the call the screen stays black. I recorded this while on the phone with an apple support person and they did nothing. I took the phone into the store back in december and they claim they replaced everything but not the camera or screen. Which i find odd since it is the screen that is causing issues. I have restored the phone, reset, and even completed deleted and started from scratch and it still does it. I do have a glass Zagg privacy screen protector on so not sure if that is blocking sensors at the top? However i am so frustrated with this phone i am ready to trade it and go with s24 ultra. i have had every iphone since the beginning and this is beyond ridiculous. The fact apple is not even trying to fix it is what is truly making me upset the most.

You can try this method to fix your iPhone touch issue fix.

Doesn't require reset and restore:

1. On a Mac, Download Apple Configurator from the Mac App Store.
2. Open Apple Configurator app and allow/accept license agreement.
3. Plug your iPhone via USB C into your computer in normal mode.
4. It will show up that your phone is in "DFU mode"
5. Right click on the DFU icon, click Advanced > Revive Device, then click Revive
6. You will have to click "Allow" several times through the process as it connects and reconnects to the phone, and reinstalls the OS without factory reset, loosing any of your data, etc.

Even though if you don't understand you can follow This tutorial video.

https://youtu.be/FsyRobl5TWI

It has been a while but I had to download and reinstall the iOS software and reverse the update. I had to connect my phone directly to my MacBook to make the recommended software changes I found.