When updating the OS to MacOS Sonoma, the system does not recognize the login and password

I accessed my Mac through MacOS Ventura with the correct password normally, even when it went into screen saver, I always typed the same password to exit it. I received an update proposal for MacOS Sonoma, I updated the system and when logging in with the new operating system, it does not recognize the name and password. I can't get in at all. It appears to be a bug. What do I do to be able to access?

MacBook Pro 16″, macOS 13.5

Posted on Sep 29, 2023 3:07 AM

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Posted on Sep 29, 2023 10:42 AM

I managed to resolve it through Apple support. Basically MacOS Sonoma takes another username. For example, on MacOS Ventura, I used the name "Rodrigo Guerios" and the password. At Sonoma, the username was one that I hadn't used for a long time, it was "rodrigoeidam". So, it seems to me that for the new OS, you have to use the username as a single word. This way, it worked.

29 replies

Oct 16, 2023 12:17 PM in response to rodrigoeidam

Yes, my situation is slightly different. I can login to my iMac, but after most (not all) apps load, the internet and wi-fi is prevented from fully access and chrome and safari have no internet access, but texting works. An alert to Login to my AppleID to access all services appears. I enter appleid and my password, and "we can't access the server" appears. I tried "forgot password" but it pretty much freezes since there is no internet access. Lucky I have a 2015 iMac I brought to work from home. I loads up perfectly fine and its clearly not the internet. I regret uploading to Sonoma at this time. I will try again tonight.

Oct 12, 2023 3:05 PM in response to rodrigoeidam

I'm having the same problem every time I turn on the computer after a shut down or a restart. In my case I use two keyboard profiles: US and Latin American. My default keyboard is US but for reasons unknown, every time I restart, the keyboard in the login screen appears as Latin America. I changed the keyboard to US and the login worked. But every time I restart I need to change the keyboard profile in the login screen.

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When updating the OS to MacOS Sonoma, the system does not recognize the login and password

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