Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have forgotten my password to open my new Mac Air computer

I purchased a new 15" MacBook Air on Sept 7th, at the Chestnut store in SF, CA.

I began the process to using it, giving a password to open the computer, but didn't complete the process....

Weeks later, when I returned to opened it, it would not accept the password I remember giving to it......

It seems I am locked out of my computer.....

What is the fastest procedure. To go back to the store?

Posted on Sep 29, 2023 11:52 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 29, 2023 1:27 PM

PeterwilsonNZ wrote:

I purchased a new 15" MacBook Air on Sept 7th, at the Chestnut store in SF, CA.
I began the process to using it, giving a password to open the computer, but didn't complete the process....
Weeks later, when I returned to opened it, it would not accept the password I remember giving to it......
It seems I am locked out of my computer.....
What is the fastest procedure. To go back to the store?

follow steps here https://support.apple.com/en-us/HT202860


1 reply
Question marked as Top-ranking reply

Sep 29, 2023 1:27 PM in response to PeterwilsonNZ

PeterwilsonNZ wrote:

I purchased a new 15" MacBook Air on Sept 7th, at the Chestnut store in SF, CA.
I began the process to using it, giving a password to open the computer, but didn't complete the process....
Weeks later, when I returned to opened it, it would not accept the password I remember giving to it......
It seems I am locked out of my computer.....
What is the fastest procedure. To go back to the store?

follow steps here https://support.apple.com/en-us/HT202860


I have forgotten my password to open my new Mac Air computer

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.