The supplied iCloud account was unable to unlock this volume

daraia Said:

"The supplied iCloud account was unable to unlock this volume: What does this mean ?"

-------

Troubleshooting iCloud Account Drive:

The volume of the hard drive is apparently encrypted. So, is this a used device? If so, then you need to have the seller decrypt it. If using Disk Utility, then you'll need a password to do so. If you Cann't log in to your Mac, then rest the password: If you can't Reset your Mac Login Password- Apple Support

daraia Said:

"I am seeing this message when I try to restart laptop , and after it sends the code to my phone that message pops up."

-------

Thank you for the followup reply.

Contact Apple Support:

You should not be seeing this when setting up a new device. So, contact Apple Support, asking them why this is occurring. To shown the what is occurring, screenshare your iPhone's iSight Camera or another Mac's iSight Camera with the Photos app open. Ask a friend, or family member if you may use their phone, if you do not have an iPhone at hand.

Learn More at these User Tips of Mine: 

• iPhone: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tips
• Mac: Screensharing MacOS FaceTime to Easily Converse Over-the-Phone with Apple Support - User Tip

tedsterart Said:

“I am trying to reset my apple computer password and message from Apple is “the supplied iCloud account was unable to unlock this volume” and it goes no further - what do I do to reset my password?”

———-

Reset the Password Using the Login Screen:

You'd go through your Apple ID to perform this. Find out more here: If you Forgot your Mac Login Password - Apple Support. Make sure that caps lock is not enabled when typing it. From there, you'd have a new password to use.

daraia Said:

"I am seeing this message when I try to restart laptop , and after it sends the code to my phone that message pops up."

-------

Apple Support Contact Us Info:

• Contact Us - Choose Locations
• U.S.A. (800)MY-APPLE
• Proceed from there as necessary
• Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

daraia Said:

"The supplied iCloud account was unable to unlock this volume: What does this mean ? [...]No this is not a used laptop , brought it brand new from apple .com"

-------

Thank for the followup reply.

Provide More:

So, where are you seeing this message? In Disk Utility? When you plug in a hard drive? Or when you try to perform device management through use of iCloud? Or is is something else?

You are most welcome.

I am trying to reset my apple computer password and message from Apple is “the supplied iCloud account was unable to unlock this volume” and it goes no further - what do I do to reset my password?

What does this mean?