keyboard fails
Sometimes during a phone call the keyboard numbers are not recognized. This is especualliy
bad when trying to call Apple about this. I cannot dial "1" as required so I cannot get thru to
their help.
iMac (2017 – 2020)
Question marked as
User profile for user:
Miche11e_P
User level:
Community Specialist
Hi w8erd,
Thanks for contacting Apple Support Communities!
It sounds like your iPhone display isn't responding consistently when you're attempting to use the keypad.
Although your iPhone may require service, you can also check out the troubleshooting steps outlined here for your display: If your screen isn't working - Apple Support
"If your screen is too sensitive or responds intermittently to touch
- Restart your iPhone or iPad.
- Make sure that your screen is clean and free of any debris or water.
- Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
- Remove any cases or screen protectors."
We hope this helps you.
Cheers!