Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

“There is a billing problem with a family member’s previous purchase, Ask the family organizer… etc”

I’m trying to download a new app via Apple App Store. I’m being told that I can’t due to a billing problem, I have changed both my billing and shipping address. I have never been apart of a family sharing.

iPhone 8 Plus

Posted on Sep 30, 2023 11:38 AM

Reply
Question marked as Best reply

Posted on Sep 30, 2023 10:54 PM

Speak directly to Apple Support;

World-wide Apple Support -

Contact Apple for support and service - Apple Support


M1 Mac mini, macOS 13.5.2;  Watch, series 7 GPS/cellular, watchOS 10.0.1; iPad Pro 2nd Gen, iPadOS 17.0.1; iPhone 12 Pro, iOS 17.0.1; TV 4th Gen, tvOS 17; HomePods, audioOS 17 and Airport Express w/ Airplay 2

1 reply
Question marked as Best reply

Sep 30, 2023 10:54 PM in response to Keith_Glenn

Speak directly to Apple Support;

World-wide Apple Support -

Contact Apple for support and service - Apple Support


M1 Mac mini, macOS 13.5.2;  Watch, series 7 GPS/cellular, watchOS 10.0.1; iPad Pro 2nd Gen, iPadOS 17.0.1; iPhone 12 Pro, iOS 17.0.1; TV 4th Gen, tvOS 17; HomePods, audioOS 17 and Airport Express w/ Airplay 2

“There is a billing problem with a family member’s previous purchase, Ask the family organizer… etc”

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.