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“There is a billing problem with a family member’s previous purchase, Ask the family organizer… etc”

I’m trying to download a new app via Apple App Store. I’m being told that I can’t due to a billing problem, I have changed both my billing and shipping address. I have never been apart of a family sharing.

iPhone 8 Plus

Posted on Sep 30, 2023 11:38 AM

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Posted on Sep 30, 2023 10:54 PM

Speak directly to Apple Support;

World-wide Apple Support -

Contact Apple for support and service - Apple Support


M1 Mac mini, macOS 13.5.2;  Watch, series 7 GPS/cellular, watchOS 10.0.1; iPad Pro 2nd Gen, iPadOS 17.0.1; iPhone 12 Pro, iOS 17.0.1; TV 4th Gen, tvOS 17; HomePods, audioOS 17 and Airport Express w/ Airplay 2

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Question marked as Best reply

Sep 30, 2023 10:54 PM in response to Keith_Glenn

Speak directly to Apple Support;

World-wide Apple Support -

Contact Apple for support and service - Apple Support


M1 Mac mini, macOS 13.5.2;  Watch, series 7 GPS/cellular, watchOS 10.0.1; iPad Pro 2nd Gen, iPadOS 17.0.1; iPhone 12 Pro, iOS 17.0.1; TV 4th Gen, tvOS 17; HomePods, audioOS 17 and Airport Express w/ Airplay 2

“There is a billing problem with a family member’s previous purchase, Ask the family organizer… etc”

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