VOICE CONTROL POPPING ON (BLUE SCREEN) WHILE BEING OFF - IPHONE IOS 16.6

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Level 1

8 points

VOICE CONTROL POPPING ON (BLUE SCREEN) WHILE BEING OFF - IPHONE IOS 16.6

I have an Iphone 12 PRO.

Since the IOS update the voice control keeps popping on, specially with wireless earbuds.

Yes, I have checked the accessibility > accessibility shortcut and first it was ON, turned it off, but the problem continues.

Yes, I have checked the accessibility > side button and it is OFF

Siris is OFF too.

I have used different wireless earbuds to see if the problem are the earbuds but no, the problem continues.

I have also tried restarting the iphone and the problem continues.

The answer is not the accessibility option as it is OFF.

Any ideas on what to do? It's obviously very annoying as I can't listen to music with earphones.

Thanks.

iPhone 12 Pro, 16

Posted on Sep 30, 2023 12:46 PM

Reply

Answer 1

Sparks0829

Community Specialist

Oct 2, 2023 2:24 PM in response to nat_ga

Hi there nat_ga,

We'd suggest by updating your iPhone to the latest version of iOS 16, which is iOS 16.7. If the issue persists afterwards, try updating to iOS 17.0.2. If needed, learn how to update here: Update your iPhone or iPad - Apple Support

If this behavior continues after updating, you'll want to reach out to Apple Support directly for further assistance. They're best-equipped to take a closer look at the issue and provide some additional guidance. This link will help you get started: Apple Support

Take care.

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Answer 2

Jeff_W.

Community Specialist

Oct 12, 2023 1:41 PM in response to nat_ga

Hi nat_ga,

Thanks for following up. Contacting Apple Support is the best path forward to resolve this. They will be best equipped to investigate this further for you:

Get Support

Cheers!

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Answer 3

nat_ga Author

Level 1

8 points

Oct 12, 2023 1:33 PM in response to Sparks0829

I updated to iOS 17.0.3 and it worked for a couple of days

But I just have the issue again. The voice control screen activates by itself.

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VOICE CONTROL POPPING ON (BLUE SCREEN) WHILE BEING OFF - IPHONE IOS 16.6

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