Elementary Info Search alert will not delete

Elementary Info Search

1. The Symantec instructions I linked are just a starting

point. You need to search their website for Mac-specific uninstallation

instructions. 

The instructions I linked in my earlier reply should work.

They were updated recently.

"exe" files won't work, so I think you went off in

the wrong direction there. 

2. Symantec Mac-specific uninstallation instructions.  

3. Uninstall

Norton device security

no file found

4. Norton Ultimate Help Desk

Remove

all Norton programs for Mac using the RemoveNortonMacFiles tool

Download and run

RemoveNortonMacFiles as an administrator 

Last login: Wed Oct  4 17:09:23 on ttys000

You have new mail.

/Users/richard**********/Downloads/RemoveNortonMacFiles/RemoveNortonMacFiles.command

; exit;

The default interactive shell is now

zsh.

To update your account to use zsh,

please run `chsh -s /bin/zsh`.

For more details, please visit https://support.apple.com/kb/HT208050.

iMac:~ richard*******$

/Users/richard*********/Downloads/RemoveNortonMacFiles/RemoveNortonMacFiles.command

; exit; 

********* RemoveNortonMacFiles.command

8.0.12 *********

You must be an admin user to run this

script.

Please enter your admin password: 

********* RemoveNortonMacFiles.command

8.0.12 *********

WARNING: This script will remove all

files and folders created by Norton

OS X products (except Symantec Adminstration Console for Macintosh

files) and any files within those folders. Therefore, you will

lose ALL files that reside in those folders, including any that        

you have created. 

1 - Remove all Norton files/folders.

2 - Quit. Do not remove any files.

Enter choice (1 or 2): 1

Removing Norton files...

Norton crontab entries were deleted

from the current boot volume.

There are no Symantec Scheduler launchd

plists to delete from the current boot

volume.

Removing Norton login items from:

"/Library/Preferences/loginwindow.plist"

Locating invisible Norton files in: /

Looking for predelete scripts in Norton

uninstaller's Receipts folder

Looking for predelete scripts in

/Library/Receipts

Removing system profile if it exists:

com.symc.enroll

*** There are no Norton processes in

memory

Locating visible Norton files in:   /

Removing: "/etc/liveupdate.conf"  

Removing: "/etc/Symantec.conf"  

Removing: "/Library/Application Support/NAV.history"  

Removing: "/Library/PrivateFrameworks/NPF.framework"  

Removing: "/Library/PrivateFrameworks/NPFDataSource.framework"  

Removing:

"/Library/PrivateFrameworks/SymAppKitAdditions.framework"  

Removing: "/Library/PrivateFrameworks/SymBase.framework"  

Removing: "/Library/PrivateFrameworks/SymNetworking.framework"  

Removing: "/Library/PrivateFrameworks/SymSystem.framework"  

Removing: "/opt"  

Removing: "/Library/Preferences/com.symantec.NPF.plist"  

Removing:

"/Library/Preferences/Network/com.Symantec.LiveUpdate.plist"  

Removing: "/Library/Preferences/Network"

Looking for Norton login keychain items 

Norton files/folders not removed:  

/Users/richard***********/Applications 

NOTE: Not all folders/files were

removed.     

Perhaps a file or folder listed above is in use or a folder     

listed above is not empty. 

Some Norton product files have been

removed from the boot volume. 

NOTE: You should now restart the

computer to get Norton processes

and kexts out of memory and/or to remove login items.

Do you wish to restart the computer now (y/n)?

and

/opt    = item not found  

the other items listed have not been found in Finder Go

Elementary info search remains after shutdown.

This appeared when i pushed the link button in the email, looked it up but did not see any answer so I logged into Apple community, returned to the email and pushed the button which worked .

The pop up remains warning me but not permitting removal.

What next please John?

One must have sneaked thru.

When I retired 19 years ago it was from a head office that used microsoft world wide and I had to use the HO technical development team to keep my work machine running. On my own without Technical support upstairs I purchased an Apple. I have never downloaded Norton because I rely on Mac to work. Had a dispute with my ISP and took them to the adjudicator and later advised the adjudicator that since my dispute went live I had received 14 - 20 phishing emails each day. The ISP denied any connection and since that denial phishing has dropped to 2/3 per week. All reported to National Cyber Security Centre. One must have sneaked thru.

Thank you for your reply.

the warning has popped up after deleting the two numerical files from Application Support, closing down and re opening twice in between checking that the files had gone from Application support.

What should I try next to identify and remove this file and the associated warning?

Many thanks John

Hello John

Problem resolved

I made another etrecheck and prepared a report for Apple and thought the only thing I have not done is empty trash after deleting the recommended files. I have rebooted twice to confirm the popup has gone.

Thank you very much for the time and trouble you took to advise me.

The following were not cleared by the Norton uninstall tool

/Library/Extensions

        [Not Loaded] KTUM.kext - com.Symantec.kext.KTUM (9.0.3)

        [Not Loaded] SymEvent.kext - com.Symantec.kext.SymEvent (1.0.4)

       [NotLoaded] SymOSXKernelUtilities.kext - com.Symantec.kext.SymOSXKernelUtilities(2.0.1)

I suspect they are not a problem.

Thank you very much for your help and support

EtreCheckPro report attached in additional text

Many thanks for your continuing help and advice

Richard

I think I am out of my depth and at the end of my ability

report in notes

[Edited by Moderator]