Messages are set to Keep Forever; however

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Messages are set to Keep Forever; however

Messages are set to Keep Forever; however, they keep deleting.

It has nothing to do with storage. My phone has 512 GB's of storage. I have an iPhone 13 Pro Max phone and all of my data is backed up to the cloud. I have a 2TB iCloud storage account that I pay for each month.

I deleted a swath of Messages just to hide them but then I went back to the delete folder to recover them.

Now, everyday, I keep seeing the Messages I had recently deleted, and recovered in the delete folder and it's counting down the days until permanent deletion - like 22 days left. I'm scared that I will permanently lose these messages.

How do I stop these messages from constantly going into the trash can ? Should I delete the app and then restore it ?

iPhone 13 Pro Max, iOS 17

Posted on Oct 2, 2023 6:34 AM

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Answer 1

Gena_D

Community Specialist

Oct 4, 2023 6:21 AM in response to gaalaan

Hello gaalaan,

You've taken some great troubleshooting steps on this issue already and we definitely understand you not wanting to lose any important messages. Since the issue persists, further assistance may be needed. We want to make sure you reach the right team for help with your Messages app and those specific texts, so we recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support - Apple.

Thank you for participating in the Apple Support Communities and have a wonderful day.

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Messages are set to Keep Forever; however

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