iPhone 15 Pro Max Camera Blurry and Out of Focus

Maheshmali wrote:

I also facing this problem apple! When i open my camera preview image is really cool but when I click it after clicking image is really blurry , grainy and bad it’s like I clicked in some low end device. lol someone please tell me is it hardware issue or software issue? Because I am very afraid I hardly adjust a money for this phone and this happened with me camera working really bad front and back both same situation please apple help me for this issue

Apple does not read here in this user-to-user forum for feedback or suggestions. You can let them know your thoughts here:

Product Feedback - Apple

If you want actual technical support from Apple, start here:

Genius Bar Reservation and Apple Support Options - Apple

I have the same issue with my 15PM and went to the Apple store today to have it checked out. They said that there are no hardware issues but asked if I wanted to swap out the lenses. The lenses are $250 and they are willing to swap it out for free. I'm thinking that this has to be the fix; otherwise why would Apple offer to swap out the lense for free. I'm not sure if I should do this. Any feedback is appreciated. Thank you.

GolfCoachLM wrote:

I hate this iPhone 15 pro max camera such poor quality when filming in slow motion. I have had a 3,4,7,9 and 11 and all were superior to this. I can’t believe that Apple have released such a poor product

Return it if you're in the 14 day return period. Sell it if you're not. Use the money to buy something you like better.

I bought 3 iPhone Pro Max and 1 iPhone Pro. I did watch tons of review videos and camera comparison videos before buying it. I saw that everyone was ranking this phone at the top. I have been an Android user for quite a long time and it was very hard to convince me to buy an IPHONE but when I saw the camera results in camera comparison videos I was truly amazed and decided to give IPHONE a try this time. After buying it when I started using the camera then I the selfie camera is completely horrible on all of our phones and the rear camera has so much noise in there too. We used to take photos and videos from my friend's iPhone 14 Pro Max and it used to come out great and this 15 Pro Max is no way near to it. I’m still wondering why no one on YouTube still didn't mention this issue. There is not a single video out there on YouTube regarding the camera malfunction of an iPhone. I don’t know whether it's a software issue or a mechanical issue but so far I’m very disappointed and planning to return it.

As I said in previous comments, already tried with the support, no luck. The “Specialistic” department said that’s working as intended, and I sent them different photos and comparison between 15 pro max and 13, and the difference was really huge. They told me I could try in Apple Store but other people said that they tried different 15s in store and the issue was in every iPhone 15. This give me hopes for a fix…

My 12 Pro Max was taking way better photos and I sure wish I could go back now. I found out that my photos are horrible because it switches automatically to Ultra Wide Lenses for no reason indoors. Here’s are some pictures and a video showing the behaviour:

https://youtube.com/shorts/bPXwrOKpWU8?si=ZP_MCXoAJXjEL8EM

bruyere12 wrote:

Same issue, shocked and appalled. Anyone know who we take this to, apart from this forum? Support wants me to reset my phone, going to the Genius bar, but doubt that will help because their protocol is to treat it like a single phone issue, not a global issue that needs a fix. Open to ideas, and happy to go big and high to get help!

Product Feedback - Apple

I did! And am going to the Genius Bar. Clearly just posting here isn’t enough so I agree. Hope everyone is also calling the issue in. It’s all over YouTube as well but Apple management would need the wisdom to review everything online.

After testing multiple 15 models myself I have not yet seen one working ok. Hoping to see someone prove me wrong here, since I like everything else about the phone. But it seems I have to sell and get me a 13/14.

snoltens wrote:

if I can’t resolve my focusing /noise issues then my plan is to return it.

Apple's return period is 14 days.

i also want to be able to talk to someone.

The folks at the Genius Bar have always been very helpful to me.

Unfortunately I had to return it. As a normal user you’d expect from Apple improvement in all aspects! I’ve tried all new iPhones at Apple store and can tell that all are the same. Why would Apple downgrade quality of camera? More pixels doesn’t mean better photos. I was so excited to get new phone , such a huge disappointment. Maybe it’s good or better for photos taken outdoors, or landscape but tbh… how many of us needs that? I’m expecting from my phone to take great quality every day photos but unfortunately Apple didn’t deliver that… oh Apple … you have to improve your phones otherwise you’ll loose so many loyal costumers.

The lens aperture, if you tap on top of the camera and open the menu you get the settings for lens aperture  f‑number (ƒ/#) that goes from ƒ/1.4 blurred background to ƒ/16 background in focus, it determines the depth of field, tap on either ƒx on the screen of the camera bottom left or on the menu of the camera and set it moving the cursor. It works both for the front and back camera

Yes, I contacted Apple support and reported this problem and they said the diagnostics look fine and told me they can connect with a Senior Advisor but I didn’t follow up. I also left a feedback on the Apple website in the Camera section. I think more the feedbacks received on their official website, the better chances it would get fixed. Here is the link -

Feedback - Camera - Apple

I spent about an hour in chat with Apple support yesterday; they ultimately reported that the software diagnostics looked fine. I have an appointment today for the hardware to be checked. It's dismaying, as I am an avid photographer and use my iPhone camera daily as a citizen scientist to document area biodiversity; in the past, my iPhone photographed better than my "real" camera, but now, I can't use most of the iPhone images because the quality/resolution is not clear enough. Sadly, Apple CarPlay doesn't work with my 15 Pro Max, either, even though I purchased the recommended accessories. (It will pick up audio but not video, so I can't see my navigation maps, etc.) Wishing I had kept my 11! PS: Thank you for the feedback link, @user1805; I just left my comments there.

I’m in the same boat. I miss my 13 pro max. Worse yet, Apple staff made it sound like I should not expect the camera to perform well due to the changes in the camera lenses. Such as- touching the screen to focus on a point I want will not work if something on the image is closer to the camera than the area of the screen I’ve clicked. And with the 48 mp they said that doesn’t mean the image will be better. the explanation was over my head, but I felt like they were setting my expectations of image quality DOWN and that’s not what I paid for. If they had explained that in their advertising I would have kept my 13 pro max.