devyn44 Said:
"This didn’t help it still says the same thing"
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I've provided facts as to what this may be occurring.
So, if it will not work...
A. Start with a Restart...
Restart your iPhone, and then wait 30 seconds to power it back on.
- Go to: Settings
- Tap: General
- Tap: Shutdown
B. If Greyed-Out:
Clear the caches. I tried clearing my Temporary Internet Files, but it was greyed-out. Clearing the caches fixed this.
If still andissue...
C. Reset to Factory Settings:
Your SIM card will not be deleted. Perform as instructed here, including the iCloud logout: What to do Before you Sell, Give Away, or Trade in your iPhone or iPad - Apple Support. Then, set it up, once more. IMPORTANT: Be sure to create a backup of your iPhone to a computer, prior to the reset, that way, you can have something to restore your iPhone from, should anything go wrongs after the reset.