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We ordered 2 iphone15promax for delivery from apple and the phones which were delivered are iPhone14promax, with blocked IMEI numbers.now apple is not refunding us. We have been ripped off our hard earned money. Can someone please guide how to proceed with this situation?
[Re-titled by Moderator]
iPhone 13 Pro Max, iOS 15
I’ve figured a lot out. A lot of these phones are androids, set up with software & I’m guessing hardware to look like an iPhone. Scammers are stealing data & details from people signing into the phones, as well as the original phone that was ordered.
my fake has a USB-C port as you’d expect, the charger fits into it, but you can’t charge it. & I meant the fake phone is not MagSafe compatible, like iphones above model 12 should be.
definitely look into it more if you’ve been sent the wrong phone, my came in a sealed, legit box with legit serial number, but nope, it’s an android fake thing
Yep my box looked like that too. Did DHL deliver your box? Also report it to action fraud as that’s what I did and got a crime reference number. https://www.actionfraud.police.uk/contact-us
Looks like a useful chap. I wonder if he’d be able to get more than just a shrug out of Apple.
I wonder what getting in touch with the BBC watchdog
https://www.bbc.co.uk/contact/questions/getting-in-touch/contact-watchdog
I got a reply from Monica, one of the retail execs at Apple.
did anybody hear from her when they emailed the CEO?
[Edited by Moderator]
Hi, i got a call from a different exec after I emailed the CEO.
Hopefully they help you resolve your case as they did with me.
Did you speak to an exec over the phone ?
Hi Chris
did your replacement come after you spoke to an exec ?
and when and if you did, how long did they take to come back to you?
I’ve not, no. Just the customer service team. I’ve not heard from the exec team.
I emailed the CEO on the 5th but no reply. Sent a follow-up today.
I spoke to the exec yesterday but haven’t heard anything back.
so was just wondering how long it took for them to get back to you ?
Thanks.
i really hope this thread can help everybody who has been affected by this issue.
I just heard back from the exec and they said they cannot replace my phone.
I’m so disappointed and confused. Not sure what to do now
I have now complained to DHL and also reported it to the police.
I confirmed with Apple and it’s a genuine phone but purchased in China in September 2023.
Sorry to hear that you’re also a victim.
It took about a week for someone to phone me after sending the email.
I hope this gets sorted for you.
Apple delivered wrong iPhones and are not refunding
