We ordered 2 iphone15promax for delivery from apple and the phones which were delivered are iPhone14promax, with blocked IMEI numbers.now apple is not refunding us. We have been ripped off our hard earned money. Can someone please guide how to proceed with this situation?
[Re-titled by Moderator]
iPhone 13 Pro Max, iOS 15
Hello all - I have had some positive news. I left a comment using the Apple Feedback Page, and it appears that sparked something where someone within Apple took another look at my case.
After doing so they found that the delivery driver had in fact now been let go from the Courier and it appears they finally understood I had my original iPhone stolen and replaced with some Android Fake instead.
This turned around completely from them being unhelpful, to being very apologetic and very helpful, and I got delivered a replacement iPhone 15 Pro Max (this time i opened the box in front of the delivery driver and checked the Serial Number against the Apple coverage checker website). I wasn't taking any chances this time.
I suggest those still going through this should use the feedback form on Apple.com/uk to report your problems, it can't harm to express your views on there.
This is great that some people have had positive news too. Common sense prevailed in the end.
Out of interest who was the carrier delivering your phones? Mine was DHL but when the correct phone was delivered it was DPD
DHL both times for me, i also took a video of my delivery today.
Remember to open and record the parcel in front of the delivery driver
Looks like a useful chap. I wonder if he’d be able to get more than just a shrug out of Apple.
I got a reply from Monica, one of the retail execs at Apple.
did anybody hear from her when they emailed the CEO?
[Edited by Moderator]
Hi Chris
did your replacement come after you spoke to an exec ?
and when and if you did, how long did they take to come back to you?
I’ve not, no. Just the customer service team. I’ve not heard from the exec team.
I emailed the CEO on the 5th but no reply. Sent a follow-up today.
I spoke to the exec yesterday but haven’t heard anything back.
so was just wondering how long it took for them to get back to you ?
Thanks.
i really hope this thread can help everybody who has been affected by this issue.
I just heard back from the exec and they said they cannot replace my phone.
I’m so disappointed and confused. Not sure what to do now
Sorry to hear that you’re also a victim.
It took about a week for someone to phone me after sending the email.
I hope this gets sorted for you.
Hi Thania, did you get any response from them?
Apple delivered wrong iPhones and are not refunding
