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Billed through wallet apple pay to my card, money charged but doesn't show up on my account

It is billing me, taking my money for a service I am asking for (nutrisystem 3 month membership) and not connecting to my nutrisystem account. My bank shows nutrisystem has received the money but nutrisystem says they can't see it. This happened twice. I see the bill in my wallet but that doesn't give me a way to get a refund, nutrisystem can't see that I paid them. This is the second issue with transactions taking money out but not showing up on the services account. Paying for nothing isn't my goal. Please help figure out how to 1: get a refund 2: not be billed again


Posted on Oct 3, 2023 8:42 AM

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3 replies

Oct 3, 2023 9:52 AM in response to jeralyn_suzanne

OK, when you use Apple Pay and new account number is created for when you use that card for Apple Pay transactions with merchants. Please review the screen show below.



The last four digits of the Apple Pay number is different than the last 4 digits of the physical card. When transactions are searched, merchants usually rely on the last 4 digits of the credit card used.


How is the merchant searching for the transaction? Credit card, name, account number or exactly how?

Oct 3, 2023 9:39 AM in response to Jeff Donald

They are using the same card number as my attached credit card. They aren’t looking through cards but at transactions on my account. I log in to my account with nutrisystem, they look at charges linked to that account.


i was trying to use apple pay but it said it didn’t go through. I tried it twice. It billed for a membership twice. But it doesn’t show up on my nutrisystem account.

Billed through wallet apple pay to my card, money charged but doesn't show up on my account

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