MacBook Pro with macOS Sonoma crashes frequently and randomly.

Sonoma keeps crashing frequently and randomly. Never had any such issue with Ventura. Issues started after installing Sonoma on my Mac Book Pro (Apple M1 Max, 16 inch). Clearly a buggy OS, all apps up to date. Don't point at apps, please ...it's a Sonoma problem.


[Re-Titled by Moderator]

Posted on Oct 3, 2023 5:32 PM

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Posted on Oct 13, 2023 9:50 AM

This is absolutely a Sonoma issue. Using MacBook Pro M1 max. No issues at all until installing Sonoma last week. I've talked to tech twice, shut down all background apps and start ups, shut down all apps, removed all USB devices and re-installed Sonoma. Even after all of that, if I leave the computer idle for an hour or two - it just shuts down.


The Panics logs (I've collected 11 so far) are all identical regards of apps on or off. This is the start of the log. You might check to see if there are similarities.


panic(cpu 1 caller 0xfffffe002ae643b4): DCPEXT0 PANIC - apt firmware: adisp.c:1323 piodma_control() --  - iomfb_mailbox(69)


apt firmware: adisp.c:1323 piodma_control() -- 


RTKit: RTKit-2413.1.1.release - Client: local-t600xdcp.release


!UUID: 4bcc7a73-3ced-3fd9-a1c7-3238cf8e94ac


Time: 0x0000006cdb5db1d7

276 replies

Oct 22, 2023 9:15 AM in response to mhompesch1

Hey team: can we agree on this?

"A modern OS should be stable and unlikely to crash under any condition, with it's kernel protected from application issues."

This was not the case in early Mac and Windows, but for many years has been solved. Until Sonoma.

We certainly are not well-positioned to diagnose the problem - we have reports of it happening with really ordinary and other fancier application use cases, and with and without "special" hardware attached.

If exploring the logs leads us to some conclusion of what Apple screwed up in Sonoma, that would be fun.

But let's not "blame" any of the externalities.

Clearly, Apple owns this.

Oct 22, 2023 9:52 AM in response to TRS80child

Very well stated and I am very much in agreement. Let me add that after several conversations with Apple support (as recently as yesterday), it is stunning to experience how clueless Apple support is in responding to this issue and how unbelievable it is that Apple doesn’t care to communicate with their user base about what most obviously is a massive quality issue in developing and releasing MacOS. Apple: Communicate with us! This is not your every other OS update patch situation. Sonoma is negatively impacting productivity and usability of your hardware.

Oct 23, 2023 6:05 AM in response to TRS80child

TRS80child wrote:

Hey team: can we agree on this? ........
-

No!

Sonoma is free, and no one is pushing anyone to use it.

If you really think it is buggy in your MacBook, how about giving a feedback to the "Team"?

The Apple "Team" will get a macOS sysdiagnose report and macOS system information report, in addition to whatever you write and attach.

Oct 23, 2023 6:07 AM in response to amys6

amys6 wrote:

https://discussions.apple.com/thread/7474731

I wouldn't use it. Not approved by Apple. Could introduce all sorts of issues. People come on to push stuff here where we are trying to solve issues.

Stop peddling BS. Etrecheck does nothing to the system. It doesn't alter anything. All it does is collect information.

Linc Davis hated it because it competed with all of his obfuscated scripts he had people run. His scripts dumped extraneous data to obscure the useful information the scripts generated. Only he knew what to ignore. When etresoft dropped EtreCheck, Linc was no longer the big dog on the street. He couldn't stand that other people could easily diagnose problems without his help.

Oct 23, 2023 6:10 AM in response to chdsl

It is free, isn't it?

Yes. There is an upgraded version you can pay for, but it isn't necessary. The free version does everything anyone needs. It was designed to provide a snapshot of your system to allow people here to try to figure out what is going on with your system. etresoft has never expressed any desire to charge for those features.

Oct 23, 2023 8:39 AM in response to amys6

amys6 wrote:

This is not the place to discuss outside software. Stop talking about EtreWhatever.

You’re the only one trying to discuss it. I suggested a tool smart people use to help identify what third-party system modifications are causing the problems you are experiencing.


You didn’t have to discuss it at all. But, then you did by lying about it.

Oct 23, 2023 9:10 PM in response to amys6

I have been reading through the threads and it seems like you're the only one trolling here. Personally I'm glad someone mentioned EtreCheck because I certainly haven't seen any official help come from Apple on this issue yet and I'm a bit fed up with 5 - 7 restarts a day on my expensive Apple Hardware. It's not like they don't have the resources to help us out or maybe 2.7 trillion doesn't go as far as it used to...

Oct 24, 2023 11:07 AM in response to mhompesch1

Well now this is interesting. After finding my M1 air crashed in sleep again, this time I copied the debugger message into Google.


panic(cpu 3 caller 0xfffffe00150fe6cc): skr.umd.com.apple.kpipe.utun7: skr 0x0xfffffe1c38c17600 sg 0x0xfffffe2aa25b9928 (idx 1) unable to satisfy mandatory allocation


Guess what popped up? Constant crash complaints from 2021!!!!!

How do I solve the "panic(cpu 0 caller 0x… - Apple Community

Mac shuts down constantly; panic (cpu 3 c… - Apple Community

No response to either.


I had to also use Google to remind me it was Lewis Carrol who said "curiouser and curiouser"

Oct 25, 2023 9:29 AM in response to naylafromnew york

Thanks much for the clarification, I hope it's helpful for many users that are on this thread.


Few words of caution: What works for you might not work for everyone who is experiencing this issue.


While this may qualify as a 'fix', it wouldn't qualify as a solution with a view on the underlying root cause (which most certainly is a buggy MacOS / Sonoma).


In no world (except for the Windows universe maybe...) should an operating system be crashing because it can't handle operational load or exceptions created by an app or a piece of hardware. By doing what you have done, you've obviously been able to eliminate factors that contributed to the load that Sonoma can't handle....but....you / no one should have to do that...and wouldn't have to, if Apple would not have released an OS that obviously has a quality problem.

Oct 25, 2023 10:39 AM in response to naylafromnew york

Thanks much for the clarification, I hope it's helpful for many users that are on this thread.


Few words of caution: What works for you might not work for everyone who is experiencing this issue.


While this may qualify as a 'fix', it wouldn't qualify as a solution with a view on the underlying root cause (which most certainly is a buggy MacOS / Sonoma).


In no world (except for the Windows universe maybe...) should an operating system be crashing because it can't handle operational load or exceptions created by an app or a piece of hardware. By doing what you have done, you've obviously been able to eliminate factors that contributed to the load that Sonoma can't handle....but....you / no one should have to do that...and wouldn't have to, if Apple would not have released an OS that obviously has a quality problem.

Oct 25, 2023 10:47 AM in response to mhompesch1

Oh I agree. I deeply resent having to mess around searching through countless threads looking for all these off-the-wall remedies after paying thousands of dollars for a computer.


And I also agree this may not work for everyone (I have a MacBook with the silicon chip and I didn't have to do anything--Sonoma worked fine on mine). But I don't think any of what I tried is particularly invasive.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro with macOS Sonoma crashes frequently and randomly.

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