13" Intel Mac Pro 2019. Since I updated Ventura to Sonoma, it reboots randomly. It normally happens when I leave the laptop on without using it. It gets more and more frequent.
These days if I close the laptop, it reboots. Occasionally it crashes while I am using.
Even in safe mode, it crashes. The diagnostic checks said 'no issues'.
I made several phone calls with the Mac support team. I did everything they suggested (e.g. resetting RAMs, deleting caches files, test a different user, reinstallation). No use. The recent Sonoma update couldn't solve this issue.
The apple support team recommended reinstallation, claiming that this is not an OS issue as it does not happen to all the Sonoma users. However, I am hesitating, as I have already done once.
If this does not happen to all Sonoma users and this is not a hardware issue, what could be the cause?
I am losing my faith to Apple's product.
In addition, my Touch Bar is flickering sometimes. If there is anyone who knows how to fix this, please let me know. I'm not sure if it is related to the crash issue mentioned above.