Carrier Voicemail is defaulted in phone app

I am unable to use my personal recorded voicemail for incomimng calls even though I selected in the menu. When tapping the voicemail icon it shows Carrier voicemail and defaults to an automated voice. This problem occured when I updated to iso 17.0.2. Please help Iphone 11

Posted on Oct 3, 2023 6:44 PM

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Question marked as Top-ranking reply

Posted on Oct 4, 2023 6:35 AM

By default, the new Live Voicemail feature is enabled on iOS 17. This feature overrides your carrier voicemail recording. You can learn more about it here: Use Live Voicemail on your iPhone - Apple Support


To turn Live Voicemail off, follow these steps:


  1. Open the Settings app, then tap Phone.
  2. Tap Live Voicemail.
  3. Turn "Live Voicemail" off.
3 replies
Question marked as Top-ranking reply

Oct 4, 2023 6:35 AM in response to Paxton350

By default, the new Live Voicemail feature is enabled on iOS 17. This feature overrides your carrier voicemail recording. You can learn more about it here: Use Live Voicemail on your iPhone - Apple Support


To turn Live Voicemail off, follow these steps:


  1. Open the Settings app, then tap Phone.
  2. Tap Live Voicemail.
  3. Turn "Live Voicemail" off.

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Carrier Voicemail is defaulted in phone app

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