You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

H_LA Author

Level 1

24 points

People can't hear me on calls after IOS 17.0.2 update

Basically the title. I have an iphone 14 pro that was on IOS 16 Before I updated to IOS 17.0.2 2 days ago. Since the update, people cannot hear me on any regular calls. This was verified both on cellular and wifi.

Mic is confirmed to be fine, since calling with third party app works without issues. But, I can't make or receive calls because people can't hear me. I can hear people fine.

This was tested with airpod pro, speaker, holding the phone up to the ear, and even with third party Bluetooth (Bose soundwear). In all instances, people couldn't hear me through regular phone calls, while calls with third party apps (Whatsapp, etc.) Works fine.

Having a $1k phone that can't make calls is ridiculous. I use my phone for work and the fact that I have to reject every call and call them back from my office phone is ridiculous.. and when I'm not in office, I can't call anyone..period.

Why isn't this being fixed immediately? To serve the basic purpose of what a phone should do?

iPhone 14 Pro, iOS 17

Posted on Oct 3, 2023 8:15 PM

Top-ranking reply

yarbooa

Level 1

19 points

Posted on Oct 11, 2023 9:05 AM

Same here.

WhatsApp calls, voice memos, videos, all work perfectly. When making a voice call, I can hear the other side but they cannot hear me. I switched the SIM card to another phone, and calls work just fine. Not sure what to do…

View in context

Similar questions

30 replies

Apr 17, 2024 1:13 AM in response to H_LA

Have the same problem with my iPhone 14 for weeks. Called Apple got a great Tep but she hadn’t heard of the issue & couldn’t fix the problem. Resetting the network settings did not work. I’ve done it ten times.

Apr 17, 2024 1:56 PM in response to moonlight3ever

Hi moonlight3ever,

I have had the same problem with my Iphone 14 for a month. For the most part, my phone works in my home; people can hear me during phone calls but once I am in the car on 5G....nothing. No one can hear me and the calls drop. My phone is only 7 months old. I have been to Apple store 3 times and my carrier twice. They have done all the trouble shooting and I have to go back to the Apple store next week to have them do an erase and restore in case the problem is with corrupted software. This has been maddening. I feel someone owes me a rebate.....my carrier or Apple. This is so upsetting.

Apr 27, 2024 4:34 PM in response to Littlelou27

Hey Littlelou27: My iPhone14 is about 1the same age 7months. I am still struggling with the same problem but it’s now dropping calls a lot more and heating up. I think they should exchange our phones. The tech rep was nice but couldn’t help. Not sure what to do now.

annely16

Level 1

8 points

Oct 23, 2023 11:19 AM in response to bryanr14

My phone mic is not working since the update last night

Oct 30, 2023 9:04 AM in response to yarbooa

Thanks for your suggestion. Resetting the network settings fixed my phone perfectly.

Oct 30, 2023 9:05 AM in response to H_LA

Resetting the network settings worked perfectly for me.

Faye5255

Level 1

12 points

Nov 24, 2023 7:51 AM in response to Michjohn235

Same here with all three phones on my account. When I make a call they can not hear me.

Dawnmvo

Level 1

10 points

Jan 22, 2024 12:38 PM in response to H_LA

Me too this is bologne!! Started last night. Phone first went into sos mode and now I can’t call anyone while in wifi. They can’t hear me. This better be resolved ASAP

Mar 1, 2024 4:36 AM in response to H_LA

I had the same problem , now back to normal now by following the information above, very simple only took a couple of minutes. Settings/ General/Reset IPhone/Reset/Reset Network Settings