Wired keyboard won't work after upgrade to Sonoma 14.0

I was having the same issue with a wired USB keyboard no longer working under Sonoma. I would very briefly see a popup window when I plugged in the keyboard (through a USB-C converter). I found out that it was the popup window asking me if I should allow this USB device. But it was not staying up long enough for me to add the device.

The workaround was to

1. 1. Unplug the keyboard.
   2. Go to System Settings -> Privacy and Security. Under the security section change "Allow accessories to connect" to "Automatically when unlocked".
   3. Plug in the keyboard, verify it works
   4. (optional) Change the system setting back to "Ask for new accessories"

Hope this helps,

Todd

Sonomo Apple m1 14.5 update.

Apple abandons USB keyboard from what I've read.

My keyboard stopped working. Think we all need to start a class action to get them to support the old legacy keyboards or something None of the below works. Total disruption and yet another example of my coworkers growing contempt for MAC OSX. I fought a long battle to get Macs back into the office and many of us ran into this issue when updating today. Our company has several 1000 macs of which 10 are now bricked and unusable because of this update.

Caps lock stopped working.. Keyboard works fine on Macs that didn't upgrade. What a nightmare.

Apple please fix this issue today. Revert your commit or whatever you need to do.

Noticed this today when trying to get my second office keyboard to connect. System Report shows keyboard connected, but no functionality. No LED on caps lock is giveaway.

No keyboard functionality with either Apple-branded AV adapter or Anker USB hub.

System specs:

2019 13" MBA Intel i7

macOS Sonoma 14.1.1

Apple Keyboard A1243

Per my October 5 post, the short answer is no, this will not be fixed. The senior tech advisor I reached acknowledged the problem, and said it won't be resolved. It like asking them to put USB ports back in the next round of MacBooks. Not going to happen; the only way to address it is through third-party products and work-arounds.

My situation is exactly the same. Upgraded to Sonoma and immediately my keyboard was not working but the mouse was working.

I had the same problem with my Apple A1243 wired usb keyboard, connected to my M1 Mac Mini. It stopped working the moment I upgraded to Ventura. I had hoped it would be solved by upgrading to Sonoma, but no dice. After about 5 tries with various Apple support channels, a senior tech advisor on phone support confirmed that this is a known issue, and will not be resolved. Just won't. Apparently it has to do with the combination of Apple silicon chips and Ventura/Sonoma OS.

I found I could still connect with a standard third party PC keyboard (mine was an Amazon Basic extended keyboard), but that didn't feel quite right. I have since bought a MacAlly extended wired keyboard. It didn't work on the first try, but did a few hours later and it's now working fine. I chose the one with 2 USB ports as I liked that aspect on the Apple A1243. I wish I hadn't had to take this path for a solution, but there appears to be no other way.

Piling on my frustration as well.

Only way I am able to get it to work is to connect my Yeti Mic (which I have connected to my Apple Keyboard USB Port ) directly to the Apple USB-C Adapter to the TypeC Port, disconnect, re-connect Keyboard to Apple USB-C Adapter to the TypeC Port and then connect the Yeti Mic back to the Keyboard.

So far, this trick is working, but frustrating to say the least.

I just upgraded to Sonoma on my M1 13-inch MacBook Pro (2020). I normally use an Apple USB Keyboard (not a newer Bluetooth model) at my home office. The keyboard is connected to the laptop via the USB hub in my display. After the upgrade to Sonoma, the keyboard won't work when connected through the display, or when connected through a CalDigit Thunderbolt 3 Mini Dock. However, it does work when connected through an Apple USB-C Digital AV Multiport Adapter. Does this mean that I need to use an Apple adapter (dongle) in order to use my Apple USB Keyboard? Seems like quite an annoyance since Apple's docks & hubs are somewhat limited compared to reputable third-party solutions like CalDigit.

Oddly enough, when the keyboard is connected through the CalDigit dock or the display USB, devices connected to the keyboard's USB ports seem to work no problem. Tested this with a USB mouse, and it worked perfectly, even though the keyboard wasn't working at all, not even a caps lock light.

Anyone have any possible solutions to this? I'm running Sonoma 14.1.1 and still experiencing this issue. Thanks in advance!

(edit: keyboard model is A1243)

### A NEW CABLE SOLVED FOR ME ###

Cable!!! Yes, believe it or not, the solution was to use Apple's Thunderbolt 3 USB-C expensive cable.

Since Jul 2023, my setup has been a windows Dell laptop on a stand to the left, a MacBook Pro M2 on a stand to the right, one Dell monitor in between them and a single microsoft mouse and keyboard combo using a USB-A receiver, all connected by a TESmart USB-C KVM.

That gives me the sweet ability to keep both laptop's screen monitoring stuff and a single central big monitor, mouse and keyboard that I can easily switch between the two computers.

This particular KVM model uses a single USB-C cable to connect to each PC/Mac and came with appropriate cables that were tested by the manufacturer, since poor cable quality is a know issue among KVM users.

Till this morning, I've installed every macOS update w/o any problem, when the macOS Sonoma 14.4 prompted to me. Immediately after the installation, mouse and keyboard stopped working on the Mac (still working fine on Windows), even thou the monitor was still there, switching as before.

I tried a bunch of different connections, including dongles and a Dell Dock. Reboot this, reset that. Connect only monitor, connect the dongle on the monitor's USB hub, use another USB-C port on the Mac... Every solution worked fine on the windows, not a single one on the Mac...

The only way to have mouse and keyboard working on the Mac (that was fine minutes before) was to connect the Receiver straight to one of it's own USB-C port, but that would brake all my setup, since I would have to physically move the USB-A receiver between the two computers every time I wanted to switch.

Full of anger and in complete regret for installing the **** update, I tried the last available thing, in total disbelief: changing the cable. Immediately after connecting the Apple Thunderbolt 3 cable, it worked, just as before. I then removed all the dongles and docks out of the way and returned back to my original config and all worked fine.

My guess is that the Sonoma 14.4 has a more rigorous implementation of the USB protocol (or whatever name) that my good, certified cable isn't able to handle anymore.

Just an FYI.

I use the A1243 on an Intel Mac mini 2018 and I've just tried it on my M2 Mac mini. Both are running the latest Sonoma. And I can report that it works fine going through a third-party USB 3.0 hub to each computer.

On the M2 Mini I now use an A2520 (bluetooth) full size keyboard that supports Touch. So in the above test I had both the A1243 and the A2420 simultaneously connected to the M2 via bluetooth and USB.

Sure. Since I'm based in Southern Europe I purchased mine on Amazon Spain. The brand is Omoton and the model is KB515 (Spanish layout). It is also for sale on Amazon UK and there is even a cheaper version without numeric extension on the keyboard. https://www.amazon.es/-/pt/dp/B0C4X99PRG?psc=1&ref=ppx_yo2ov_dt_b_product_details

I was having the same issue with a wired USB keyboard no longer working under Sonoma. I would very briefly see a popup window when I plugged in the keyboard (through a USB-C converter). I found out that it was the popup window asking me if I should allow this USB device. But it was not staying up long enough for me to add the device.

The workaround was to

1. Unplug the keyboard.
2. Go to System Settings -> Privacy and Security. Under the security section change "Allow accessories to connect" to "Automatically when unlocked".
3. Plug in the keyboard, verify it works
4. (optional) Change the system setting back to "Ask for new accessories"

Hope this helps,

Todd

PS Sorry if this is posted twice. I thought I posted it yesterday, but never saw the post go live.

I'm having the same problem too! I bought a new computer monitor stand so i had to unplug the wires. When I opened my computer I can no longer log-in because my keyboard (USB- type C type) just wouldn't work. Tried doing the recommended steps to reset my keyboard but to no avail. I remember upgrading to the latest OS Sonoma last week. Maybe the new OS is no longer compatible with wired keyboard. Will bring the keyboard to Mac service center to have it checked though.

matthewstraub wrote:

Anyone have any possible solutions to this? I'm running Sonoma 14.1.1 and still experiencing this issue.

Since it works with the Apple USB-C Digital AV Multiport Adapter, why not just use it?