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ThanhDCD Author

Level 1

6 points

com.apple.hiservices-xpcservice not responding (icloud)

MBP M1 (Ventura).

Despite attempting to upgrade Sonoma, the error persists.

/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/XPCServices/com.apple.hiservices-xpcservice.xpc/Contents/MacOS/com.apple.hiservices-xpcservice

/Library/Preferences/Logging/.plist-cache.yd7fXLbb

/System/Library/CoreServices/SystemVersion.bundle/English.lproj/SystemVersion.strings

/private/var/db/analyticsd/events.allowlist /usr/share/icu/icudt70l.dat

/dev/null

On my MBP, a precursor to the issue is memory usage by com.apple.hiservices-xpcservice drifting up over 2.5 MB and eventunally jumping to around 3 MB. Finally becoming unresponsive around 3 MB.

On another my MB Air M1, the issue exists with same icloud account. So the cloud sync may be the cause of this issue. I make sure that is a software issue, not a hardware issue.

com.apple.hiservices-xpcservice (Not Responding)

Posted on Oct 4, 2023 7:43 PM

Similar questions

4 replies

chuckbl

Community Specialist

Oct 6, 2023 12:18 PM in response to ThanhDCD

Hello ThanhDCD,

Let's use the steps below to boot your Mac into safe mode to see if that behavior persists from there:

1. Shut down your Mac.

2. Press and hold the power button on your Mac. As you continue to hold the power button, your Mac turns on and loads startup options. When you see Options, release the power button.

3. Select your startup disk. It's named Macintosh HD, unless you changed its name.

4. Press and hold the Shift key, then click the “Continue in Safe Mode” button below your startup disk.

5. Log in to your Mac. You might be asked to log in again.

You can also find those steps in this resource: Use safe mode on your Mac

It can take a few extra minutes to boot into safe mode. Your screen may flash or flicker while in safe mode. Those behaviors are expected. Testing in safe mode runs a check on your disk, removes some cached files, and can help isolate conflicts with startup items. Once you've tested that behavior in safe mode, you can restart to leave safe mode.

Let us know how that goes, and we'll keep moving forward based on your result.

iSerhat

Level 1

56 points

Jul 3, 2024 11:52 AM in response to ThanhDCD

Hi ThanhDCD,

Why do you suspect that this is caused by an iCloud sync problem. I am experiencing similar issues. You can see the topic I opened here: 'cursoruiviewservice' Not Responding and … - Apple Community

Were you able to resolve the issue during this time?

Thank you

ThanhDCD Author

Level 1

6 points

Oct 8, 2023 8:45 PM in response to chuckbl

Hi chuckbl,

The issue continue in safe mode. I did reinstall my MacOS many times before but this issue persists across macOS versions. As I mentioned the precursor to the issue is memory usage by com.apple.hiservices-xpcservice drifting up over 2.5 MB and eventunally jumping to around 3 MB. Finally becoming unresponsive around 3 MB. It takes time for this to happen, perhaps more than ~1 hour.

amandal80

Community Specialist

Oct 9, 2023 5:56 AM in response to ThanhDCD

Hello THanhDCD,

At this point, we'd recommend contacting Apple Support directly. You can do that here:

Get Support

Cheers.

com.apple.hiservices-xpcservice not responding (icloud)