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ArianaR30 Author

Level 1

4 points

My iPhone 13 pro max screen is just white it will not let me update or restore

At first my phone stopped responding to touch then it started randomly hitting buttons and sending texts. I had to force restart and it still wouldn't work. I then attempted to update phone when plugging into my computer. It stated there was a problem that occurred. Then my screen turned white, I then attempted to restore my iPhone and that was unsuccessful as well. Help I have exhausted all of my ideas.

iPhone 8 Plus, iOS 12

Posted on Oct 5, 2023 7:46 AM

Top-ranking reply

Bob Timmons

Community+ 2024

Level 10

168,734 points

Posted on Oct 5, 2023 7:52 AM

Time to make an appointment at the Apple Store or take the phone to an authorized Apple Service shop.

You can find a list of authorized service shops in your area using the link just below:

Find Locations

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My iPhone 13 pro max screen is just white it will not let me update or restore

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