2023 AirPods Pro 2nd Gen USB-C Sound Issue With Samsung Smart TV

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11 points

2023 AirPods Pro 2nd Gen USB-C Sound Issue With Samsung Smart TV

I paired my AirPods Pro USB-C with my Samsung Smart TV and it connects fine. But as soon as a new episode plays (Netflix, Amazon Prime, HBO, Hulu, YouTube) or I go to a different app; they lose sound, yet they are still connected. I have to reconnect or re-select the connected AirPods to get them to work again. I reset, rebooted, checked for updates for AirPods and Samsung TV. I contacted Apple and Samsung. Apple said to contact Samsung. Samsung’s solution was for me to buy a new TV. I have been searching everywhere for similar issues. My Gen 1 AirPods work great, no issue. Is anyone else having this problem?

AirPods Pro (2nd generation)

Posted on Oct 5, 2023 6:44 PM

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Answer 1

Top-ranking reply

Dianemc4

Level 1

9 points

Jul 8, 2024 8:14 AM in response to hollyybu

Unfortunately, it's July of 2024 and this still has not been fixed. :(

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Answer 2

May 1, 2024 8:57 PM in response to hollyybu

I am also having the exact same issue. My previous AirPods Pro 1st gen had zero issues connecting to Samsung TV.

The new 2nd Gen USB-C disconnects when I change apps, fast forward pause etc. It looks like many other people are having the same issue. Can Apple not release a firmware update to correct this issue. Its making the whole user experience very poor.

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Answer 3

hollyybu Author

Level 1

11 points

Nov 12, 2023 11:25 AM in response to hollyybu

After updating to the new firmware 6B32. Now my AirPods Pro 2 USBC lose sound every time I rewind or fast forward. Sometimes even if I’ve just paused for a few minutes. Disconnecting and reconnecting doesn’t work . I have to reboot my TV! Which is no fun and NOT good. A brand new TV.

P.S. I have tried 10 different earbud brands from Tozo to Anker with Samsung and NONE of them have this issue. I have read similar threads, and posts on here. So sad! Seems like a good solid firmware update would fix the issue? Why hasn’t it been fixed? Can you please fix this Apple?

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Answer 4

Mohssiah

Level 1

8 points

May 22, 2024 10:04 AM in response to umeshjain

Same issue for me. Worked temporarily for a couple of days, now randomly no audio even though the AirPods are connected to the TV. So annoying that this is happening- should be such a simple thing in this day and age of connecting bluetooth headphones to the TV. Apple, fix up please!!

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Answer 5

hollyybu Author

Level 1

11 points

Nov 8, 2023 6:25 PM in response to hollyybu

UPDATE NO 3: Sound was lost after switching apps. From Netflix to YouTube. Or from Netflix to HBO, etc. Reached out to Samsung and they tried to help. Only way to get sound back was to reboot the TV and reconnect. Which no one should have to do every time you want to switch an app to keep sound on your AirPods! Changed Digital Output setting to PCM, but ended up having the issue again when going into Apple TV app and exiting. Still researching. Will continue to update. Dear Apple, please fix this. This was not an issue before with previous gen’s..why is it now? Extremely disheartening.

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Answer 6

hollyybu Author

Level 1

11 points

Nov 8, 2023 4:49 PM in response to hollyybu

UPDATE NO 2: Scratch my recent update regarding it working. I am not getting any sound out of them with my Samsung TV. It’s worse than before. Really wish this would get fixed…

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Answer 7

May 19, 2024 8:40 PM in response to hollyybu

I’m having the same issue and it’s so frustrating. Any solution yet?

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Answer 8

Jun 18, 2024 3:38 PM in response to hollyybu

So, this happens due to the automatic device change feature from the AirPods, I presume. When you pause what you’re watching on the TV or simply change channel, you stop getting sound, even for just one second and that’s enough to trigger the device change and the AirPods stand by on the IPhone.

Found out that if I simply turn off the Bluetooth on my IPhone (and turn it on again) fixes this issues and I can pause and change channels on the TV without losing sound on my AirPods.

Hope this helps

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Answer 9

bozak

Level 1

12 points

Nov 29, 2023 8:08 PM in response to hollyybu

Having the same problem as holyybu, very annoying. Ready to return them and go back to gen 1, that worked great.

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Answer 10

May 30, 2024 10:27 AM in response to hollyybu

I had the same problem. I unplugged my Samsung TV and all other attachments related to my TV. When I plugged it back in my AirPods first generation and second generation work fine. Good luck!

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Answer 11

Jun 15, 2024 5:25 AM in response to hollyybu

Exact same issue here. Have no issues with any other headphones on Samsung Q70T and also have no issues on with the Airpods pro 2nd gen on no other tvs.

it is connected until I pause, ffw or rew on any apps….then It starts cracking, then I have to fully disconnect and reconnect, but it will happen again and again and again. Unbearable.

Also while the issue starts, it appears to make the Tv OS slower down to a point that today I had to delete the airpods and unplug the Tv several times.

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Answer 12

hollyybu Author

Level 1

11 points

Nov 8, 2023 3:34 PM in response to hollyybu

UPDATE: I just purchased a new Samsung TV and the AirPods Pro 2 USBC work great together now. Apparently my 5 year old Samsung TV was not compatible.

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2023 AirPods Pro 2nd Gen USB-C Sound Issue With Samsung Smart TV

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