2023 AirPods Pro 2nd Gen USB-C Sound Issue With Samsung Smart TV

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2023 AirPods Pro 2nd Gen USB-C Sound Issue With Samsung Smart TV

I paired my AirPods Pro USB-C with my Samsung Smart TV and it connects fine. But as soon as a new episode plays (Netflix, Amazon Prime, HBO, Hulu, YouTube) or I go to a different app; they lose sound, yet they are still connected. I have to reconnect or re-select the connected AirPods to get them to work again. I reset, rebooted, checked for updates for AirPods and Samsung TV. I contacted Apple and Samsung. Apple said to contact Samsung. Samsung’s solution was for me to buy a new TV. I have been searching everywhere for similar issues. My Gen 1 AirPods work great, no issue. Is anyone else having this problem?

AirPods Pro (2nd generation)

Posted on Oct 5, 2023 6:44 PM

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Answer 1

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Aprilappleuser2024

Level 1

14 points

May 1, 2024 8:57 PM in response to hollyybu

I am also having the exact same issue. My previous AirPods Pro 1st gen had zero issues connecting to Samsung TV.

The new 2nd Gen USB-C disconnects when I change apps, fast forward pause etc. It looks like many other people are having the same issue. Can Apple not release a firmware update to correct this issue. Its making the whole user experience very poor.

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Answer 2

hollyybu Author

Level 1

8 points

Nov 8, 2023 6:25 PM in response to hollyybu

UPDATE NO 3: Sound was lost after switching apps. From Netflix to YouTube. Or from Netflix to HBO, etc. Reached out to Samsung and they tried to help. Only way to get sound back was to reboot the TV and reconnect. Which no one should have to do every time you want to switch an app to keep sound on your AirPods! Changed Digital Output setting to PCM, but ended up having the issue again when going into Apple TV app and exiting. Still researching. Will continue to update. Dear Apple, please fix this. This was not an issue before with previous gen’s..why is it now? Extremely disheartening.

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Answer 3

hollyybu Author

Level 1

8 points

Nov 8, 2023 4:49 PM in response to hollyybu

UPDATE NO 2: Scratch my recent update regarding it working. I am not getting any sound out of them with my Samsung TV. It’s worse than before. Really wish this would get fixed…

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Answer 4

bozak

Level 1

12 points

Nov 29, 2023 8:08 PM in response to hollyybu

Having the same problem as holyybu, very annoying. Ready to return them and go back to gen 1, that worked great.

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Answer 5

May 19, 2024 8:40 PM in response to hollyybu

I’m having the same issue and it’s so frustrating. Any solution yet?

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Answer 6

hollyybu Author

Level 1

8 points

Nov 12, 2023 11:25 AM in response to hollyybu

After updating to the new firmware 6B32. Now my AirPods Pro 2 USBC lose sound every time I rewind or fast forward. Sometimes even if I’ve just paused for a few minutes. Disconnecting and reconnecting doesn’t work . I have to reboot my TV! Which is no fun and NOT good. A brand new TV.

P.S. I have tried 10 different earbud brands from Tozo to Anker with Samsung and NONE of them have this issue. I have read similar threads, and posts on here. So sad! Seems like a good solid firmware update would fix the issue? Why hasn’t it been fixed? Can you please fix this Apple?

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Answer 7

Mohssiah

Level 1

8 points

May 22, 2024 10:04 AM in response to umeshjain

Same issue for me. Worked temporarily for a couple of days, now randomly no audio even though the AirPods are connected to the TV. So annoying that this is happening- should be such a simple thing in this day and age of connecting bluetooth headphones to the TV. Apple, fix up please!!

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Answer 8

hollyybu Author

Level 1

8 points

Nov 8, 2023 3:34 PM in response to hollyybu

UPDATE: I just purchased a new Samsung TV and the AirPods Pro 2 USBC work great together now. Apparently my 5 year old Samsung TV was not compatible.

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2023 AirPods Pro 2nd Gen USB-C Sound Issue With Samsung Smart TV

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