Mouse cursor on iPad disappears using Magic Keyboard on latest Sonoma (17.0.3) 6 October 2023

This answer is obnoxiously and utterly useless. Apple is deliberately stonewalling users on the iPad cursor issue.

I’ve tried to research the issue here on Apple Discussions and little to nothing can be found in-depth, but if I google the problem, there are scores of links describing this exact problem in great detail.

Hello,

I am having the same issue while transferring my pointer from my mac screen to my ipad's screen. Mac is running 14.4 and iPad is running 17.4

The cursor disappears but seems to function while invisible, like i can click on things and all

Thanks

Hello tonymathenge,

If the mouse pointer is not showing up, check to make sure it's currently set to a color you can see. You can adjust the color settings in Settings > Accessibility > Pointer Control > Color.

It's also a good idea to check the gold contacts on the back of the iPad that connect to the keyboard to make sure they're clean and free of any debris or corrosion. While you have the keyboard disconnected, check the gold contacts on the keyboard as well.

You'll want to make sure you've also covered the basics like restarting the iPad and making sure it's up to date.

Restart your iPad

Update your iPad

If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio

If the mouse pointer is still not working, you'll want to contact Apple to report the issue: Get Support

Cheers!

Hello everyone. Use the following link to solve the problem. It worked for me very well. iPad ile fare veya izleme dörtgeni kullanırken imleci görmeyi kolaylaştırma - Apple Destek (TR)

Note: Do not forget to disable “assistive touch”.

Tony, just to be clear, my response was to the Apple Community Specialist and not your post, because every time I’ve come here to get any possibly new answers, the Apple responses seem to be mostly canned content of no use (probably AI generated).

The vanishing cursor act began after I upgraded to the latest OS for my iPad Pro 11” 2021 model, and I now sorely regret it. The constant suggestion to keep your software up to date, throughout my decades of ownership of Apple products, is often not true unless your product is relatively new.

Hi Jaym_8,

I didn’t want to double post something I posted on another thread regarding the same issue. Please help.

See: iPad Pro Magic Keyboard trackpad cursor disappearing or freezing when closing apps after update to iOS 17.2.3, still present in iOS 17.3

Thanks,

jimthemosaicguy

Not sure I feel comfortable with the link.

I’m currently working with a Senior Advisor. I’ve sent a screen recording of the issue. I’ve uploaded logging info from the Privacy and Security settings (they send a link)

Now the engineering department is asking me to call when the issue is in progress.

A few days ago the issue happened, called the number they provided. Got a random Senior Advisor spent 15 min explaining the issue. She had no idea what to do.

At this point, I’ve found the address for Apple Corporate in Cupertino (see below) to send a formal complaint. I haven’t found an email address. The only option is to use US mail.

I’m in the process of writing my complaint, now.

I also plan on writing/attaching a Google Review to their corporate office.

Best of luck to you.

Apple

One Apple Park Way

Cupertino, CA 95014

(408) 996-1010

For info, I have exactly the same issue with my 7th generation iPad (iPadOS 17.4.1) and a Logitech combo touch keyboard. Detaching and reattaching the keyboard fixes the issue but it is annoying.

I’ll try contacting apple support directly and see what they say.

This is good info. It’s the first time I’ve heard the issue occurs when using keyboards that are not the Magic Keyboard. I’ll pass it along to the Sr Advisor I’m working with.

Hi,

I’ve installed the Logitech Control app and updated the firmware in the keyboard. This seems to have fixed the issue as my pointer cursor hasn’t disappeared since.

All the best,

Will.