The existing account is in the name of ****, and my personal account is in the name of **** Please help, because all my personal information, papers, and phone numbers are in this device, and I cannot buy a new phone at the present time. When you enter the IMEI number **** You checked iCloud and found that iCloud status is temporarily unavailable
[Edited by Moderator]
iPhone 7, iOS 13
Hi oday277,
We would love to help out. Just to clarify, is the device signed into with a different Apple ID than the one you're currently using? If so, you will need to sign into that account to access the data stored on the device. There would be no way to remove the Apple ID without being able to sign into it.
"Remove Activation Lock on the device
Follow the onscreen steps to enter the Apple ID and password you used to set up your device or your device passcode. If you don't remember your Apple ID, try to sign in with an email address or phone number that you regularly use for Apple services.
Learn how to find your Apple ID or reset your Apple ID password.
Remove Activation Lock on the web if a device is offline
Reference: How to remove Activation Lock - Apple Support
Cheers!
Hi oday277,
We would love to help out. Just to clarify, is the device signed into with a different Apple ID than the one you're currently using? If so, you will need to sign into that account to access the data stored on the device. There would be no way to remove the Apple ID without being able to sign into it.
"Remove Activation Lock on the device
Follow the onscreen steps to enter the Apple ID and password you used to set up your device or your device passcode. If you don't remember your Apple ID, try to sign in with an email address or phone number that you regularly use for Apple services.
Learn how to find your Apple ID or reset your Apple ID password.
Remove Activation Lock on the web if a device is offline
Reference: How to remove Activation Lock - Apple Support
Cheers!
Thank you for your reply. I understand that, but access to the old account is not ready. I try to enter the code but it doesn't show up for me in Activation Lock. Only your email and password are shown. I have a four digit activation lock. If possible, can you please help me to unlock the on-screen activation lock as an alternative deactivation solution?
Hi oday277,
We want to ensure we're on the same page. Are you referring to a code for account recovery for your Apple ID? If so, we'll be happy to share some information on How to use account recovery when you can’t reset your Apple ID password.
Account recovery is an automated process and Apple does not have a way to expedite it. If you received a code in your email for account recovery but you're having trouble still, use this link to reach us: Get Support
Take care.
Hello Apple Team, unfortunately I was talking to my friend who owns the account afoony@gmail.com, but he did not remember anything because the account is old and has not been used for a while. We tried to recover the account, but we were unable. The only solution is to return the screen code, which consists of four numbers, to remove the activation lock. Thank you.
iCloud status Temporarily unavailable The device is locked after the update
