This annoying black box won’t go away, I e no idea how to get rid of it, it’s permanently there, can’t delete, close, move. Any ideas?

Has anyone any idea what this is and how to get rid of it on my iPad, it’s constantly there no matter what I do!!

iPad Air 3, iPadOS 16

Posted on Oct 6, 2023 9:57 AM

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Question marked as Best reply

Posted on Oct 6, 2023 10:01 AM

Assistive Touch has been activated. If you are unable to clear the menu, perform a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



After restart, disable Assistive Touch from iPad settings:

Settings > Accessibility > Assistive Touch > Assistive Touch - set to OFF

3 replies
Question marked as Best reply

Oct 6, 2023 10:01 AM in response to Fiversmum

Assistive Touch has been activated. If you are unable to clear the menu, perform a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



After restart, disable Assistive Touch from iPad settings:

Settings > Accessibility > Assistive Touch > Assistive Touch - set to OFF

This annoying black box won’t go away, I e no idea how to get rid of it, it’s permanently there, can’t delete, close, move. Any ideas?

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