Phone App has "Carrier" voice mail that I cannot delete

The phone App on my iPhone 11 shows that I have a "Carrier" voice mail. I cannot delete it and it is in French only so I don't even know what it is saying. My service provider says they don't see and voice mail sitting there so they can't delete it. How do I get rid of this?

Windows, Windows 6

Posted on Oct 6, 2023 12:43 PM

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Posted on Sep 5, 2024 11:24 AM

We found that the issue is that there are AT&T plans that don't include Visual Voicemail. Plans without Visual Voicemail will cause Carrier Voicemail to display in the Voicemail tab on iPhones. These plans are listed similar to


Business Advanced for iPhone vs. Business Advanced for iPhone w/ VVM . The 2nd plan has Visual Voicemail and will not show Carrier Voicemail. As soon as our phones were switched to the correct plan Carrier Voicemail disappeared. Our issue first appeared after a requested plan change. Our account manager put the phones onto the wrong plan.

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Phone App has "Carrier" voice mail that I cannot delete

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