Phone App has "Carrier" voice mail that I cannot delete

The phone App on my iPhone 11 shows that I have a "Carrier" voice mail. I cannot delete it and it is in French only so I don't even know what it is saying. My service provider says they don't see and voice mail sitting there so they can't delete it. How do I get rid of this?

Windows, Windows 6

Posted on Oct 6, 2023 12:43 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 5, 2024 11:24 AM

We found that the issue is that there are AT&T plans that don't include Visual Voicemail. Plans without Visual Voicemail will cause Carrier Voicemail to display in the Voicemail tab on iPhones. These plans are listed similar to


Business Advanced for iPhone vs. Business Advanced for iPhone w/ VVM . The 2nd plan has Visual Voicemail and will not show Carrier Voicemail. As soon as our phones were switched to the correct plan Carrier Voicemail disappeared. Our issue first appeared after a requested plan change. Our account manager put the phones onto the wrong plan.

49 replies

May 25, 2024 11:26 AM in response to Toolman47

I followed user suggestions but wasn’t able to get rid of that Carrier Voicemail. I tried pressing the Call button to see if I could even get to the voicemail in order to delete it. It didn’t take my pass code. Now, I’m afraid that this is a scam and that they captured my voicemail pass code. My carrier said that they could delete my voicemail setup altogether and I can start over and set up a new voicemail. I’d rather not have all my old messages deleted. Is this a scam or is it legit? Does anyone have new suggestions on how to get rid of it?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Phone App has "Carrier" voice mail that I cannot delete

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.