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new phone stuck on update when transferring data

I have a new Iphone 14 pro and I am trying to transfer my data from my old Iphone 11pro it has been stuck on software update for 3 hours

iPhone 11 Pro, iOS 17

Posted on Oct 7, 2023 1:35 AM

Reply
4 replies

Oct 7, 2023 10:25 AM in response to ptdurham

ptdurham Said:

"new phone stuck on update when transferring data: Install now = 30 minute so far and nothing

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Likely and issue connecting to Apple’s services. So, if performing this a Mac, try using Ethernet. As for Troubleshooting lagging network connections (which seem to be the culprit here), refer to the following.


Troubleshooting Lagging Mac Wi-Fi:

A few thoughts to try...

I. Clear the Temporary Internet Files:


II. Restart your Router:

  1. Power: off the router
  2. Wait: 30 seconds
  3. Power: It back on


III. Boot in Safe Mode:

In Safe ModeLogin Items do not run at login, certain preferences are set aside, and damaged system files are then reset. So, once booted in to Safe Mode, wait 30 seconds, and then boot up normally, attempting another update install. For instructions, go here: How to Use safe Mode on your Mac - Apple Support


IV. Try a New Admin User:

What happens when you create a new administrator user, and log into it? Do you still get this error? If not, then it is likely an error with the current user. If so, then it is likely an error with your Mac.

Oct 7, 2023 1:40 AM in response to ptdurham

ptdurham Said:

"new phone stuck on update when transferring data: I have a new Iphone 14 pro and I am trying to transfer my data from my old Iphone 11pro it has been stuck on software update for 3 hours"

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Troubleshooting a Stalled Update:


Update the iOS Using a Computer:

Plug you iPhone into a computer > Force restart the iPhone > and then complete the update using the computer. Use my User Tip:  Update your iPhone Using a Computer - User Tip


For Future Reference...

IMPORTANT: If you have an option to update, however, then be certain you backup your iPhone first. That way, you will have something to restore your iPhone from should anything go wrong with the update

new phone stuck on update when transferring data

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