Can’t add new payment card to Apple ID

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Level 1

4 points

Can’t add new payment card to Apple ID

I would like to add a new payment card to my Apple ID but it is greyed out so I can’t select it. I also got a new credit card which has the same number as the old one but new CVV and expiry date and it won’t let me update those details either. I can’t remove that card. I have no current subscriptions on my phone. We have family sharing across our 5 family member phones, my husband is the organiser of that. All 3 kids have the same credit card saved on their phones for emergency use.

any thoughts?

Posted on Oct 7, 2023 1:44 AM

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Answer 1

Top-ranking reply

Raicya

Level 10

209,013 points

Oct 7, 2023 4:20 AM in response to Looleeuk

Get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.

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Answer 2

Raicya

Level 10

209,013 points

Oct 7, 2023 6:11 AM in response to Looleeuk

Is the Apple ID settings on your iPhone grey?

You can call Apple in your region see -> Contact Apple for support and service

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Answer 3

Looleeuk Author

Level 1

4 points

Oct 7, 2023 4:22 AM in response to Raicya

I thought this was where I would get support?

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Answer 4

Raicya

Level 10

209,013 points

Oct 7, 2023 4:44 AM in response to Looleeuk

Apple is not here, we are also users of Apple products & services like you.

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Answer 5

Looleeuk Author

Level 1

4 points

Oct 7, 2023 5:24 AM in response to Raicya

When I follow the get support link and type in my issue on the support page it takes me to the Apple ID settings on my phone and obviously nothing has changed and all payment options are the same?

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Can’t add new payment card to Apple ID

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