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Unable to access External Drives and Disk Utility after updating to macOS Sonoma.

Since I updated to macOS Sonoma, I've been experiencing issues with my external drives (in ExFAT). I can't access them, nor can I access Disk Utility (which continuously displays a "Loading disks" message). Only when I use the Disk Arbitrator app to prevent the drives from mounting, it allows me to run Disk Utility and "First Aid," enabling access to the external drive. However, the folder icon images are missing, and in the Sharing & Permissions info, it reads "You have custom access." Is anyone else experiencing similar problems, or does anyone know how to resolve this? Thank you very much.


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Mac mini

Posted on Oct 8, 2023 4:06 AM

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Posted on Dec 11, 2023 6:38 AM

I lost an 8TB hard drive just after the upgrade to Sonoma. It was formatted for Time Machine in APFS - you don't get an option to change format style on a new drive for Time Machine and also a 4TB Mac extended journaled disk, and a 2TB WD exFAT.


One after another they started to drop off and for no reason. Apple support - what support? - you may as well p@ss into the wind! No one wants to acknowledge this or do they? You get a case number and that's it. I tried recovery with various software programs.


You fork out thousands of €uro for the computer which they say will do everything you need, you find out then they no longer come with large amounts of memory. You buy ext. hdd's or ssd's more hundreds if not another thousand €uro for storage, not to mention extra cloud storage for emergency contingency.


My computer is less than 4 months and I wonder what next.... maybe the internal ssd or the M1 or M2 chip just as the computer passes the final days of its warranty cover.


A clear statement is needed from this company what is causing the problem and when it will be fixed, people do not have endless amounts of money to throw after bad.



291 replies

May 5, 2024 3:33 PM in response to BungalowBill92

this has been incredibly frustating to me too! I have a samsung T7 SSD and noticed that my mac would not reliably read it after upgrading to sonoma software. I couldn't think of any other changes, but did not suspect that a software upgrade would have caused this problem. After reading several forums, I am shocked that this is a common issue from a macOS software UPGRADE. it's embarassing that apple pushed an upgrade that created problems rather than solving them.


Nowadays, I just plug in my ssd and wait 30-40 minutes for it to randomly show up on my homescreen...

the same drive is immediately recognized by windows systems.

May 17, 2024 11:02 PM in response to BungalowBill92

I believe problem with the data indexing algorithm, when you plug-in the device. If you have an empty storage, you will see all your disks almost immediately. But if you have big storage and big amount of files the drive will not be mounted until everything got indexed.

From this point I believe Apple Sonoma OS developers should look at the mounting strategy and do all indexing works in background, not on the moment of mounting the disks.


For those who has a lot of files and if they are big - be patient and wait until everything appear, once you have plugged-in. Otherwise you will lost your data.

May 28, 2024 8:31 PM in response to BungalowBill92

My Apple M3 Sonoma 14.2 is only two months old.

I'm very lucky that I had copied out my photos (I'm a photographer) before my SD card files were deleted or became unreadable. I don't remember exactly what happened, but suddenly the card couldn't be read and all the files were gone, even my Canon camera couldn't access them.

I don't recall the exact error message I received after the files were deleted or became unreadable.

Now, I'm hesitant to find a way to connect my old 1TB external hard drive because I'm afraid a similar issue might occur, causing me to lose all my old files. This external hard drive cannot be read now ...


Apr 19, 2024 5:57 PM in response to Missy13

I can copy files to ExFat on my mounted drive BUT just not using Photos. It advises it can't find enough space. Then while doing this process the iphotos library used to create these files in the originals/masters folders so I could access them via a file path in windows, no biggie. But now I realise that has changed I think some time ago and I'm spending the day exporting my photos library.

The Photos Library must be on a Mac formatted drive. It uses features other file systems do not provide.

While the path is different, you can still get to them from Finder.


Unable to access External Drives and Disk Utility after updating to macOS Sonoma.

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