Won’t let me access personal info

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6 points

Won’t let me access personal info

I never tried making a purchase or trying to access my debit and credit cards in my Apple ID section in settings and I’m on iOS 17. Every time I enter my password correctly it’ll load and then tell me to enter in again. But if I intentionally put in the wrong password it tells me it’s incorrect. I can’t pay for anything or even check my Apple ID stuff because it’s in an infinite loop of “enter your Apple ID Password”. Does anyone else have this issue? I’ve already tried signing out and restarting my phone, the basic stuff. I’m on a 13 mini if that matters

iPhone 13 mini, iOS 17

Posted on Oct 8, 2023 11:30 AM

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Answer 1

Top-ranking reply

destiny241

Community Specialist

Oct 9, 2023 1:55 PM in response to Whiskerss

Hello Whiskerss,

You are being prompted to sign in repeatedly when accessing your Apple ID information on your iPhone. In this case, we would check for the following:

Any restrictions that may be set up: Use Screen Time on your iPhone, iPad, or iPod touch You may need to disable them to resolve the issue.
Remove any profiles installed: Install or remove configuration profiles on iPhone

If you took either step, be sure to restart the iPhone normally to test it out: Restart your iPhone

Should you continue to have issues, then it would be best to contact Apple Support directly: Get Support

They will need to take it from here.

Cheers!

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Answer 2

Jul 13, 2024 9:31 AM in response to destiny241

Why can’t I see my personal information??

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Won’t let me access personal info

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