Sonoma crashes on Macbook Pro M1 Max

nnnn2312 wrote:

1. I am using a 16-inch Macbook Pro with Apple M1 Max. Before updating to Sonoma, everything works perfectly with my laptop. 

After installing Sonoma 14.0, the system crashes all the time.

Keynote and Pages got frozen every time when I tried to edit anything.

2. I can not print papers with preview.

3. Finder crashes more than ten times per day.

4. I can not delete anything using Finder. It takes forever.

5. I deleted all the anti-virus software and the VPN apps, but it did not help. 

6. I re-install Sonoma three times, and it did not help (either re-install the system using the safe mode or re-install it using the App Store).

7. I created another user's account, and Keynote and Pages seem to work smoothly in another account. So there should be no problem with the hardware. 

Could anyone help with this issue?

Having removed the AV Software and VPNs software was good idea

But Reinstalling Sonoma over itself via the two methods mentioned above will not make sure all the bit and pieces of the two applications have been Totally Removed

Download the Application Etrecheck directly from the Developer.

The Application is Not a " Silver Bullet "  and is  only a tool to examine the Hardware / Software used on this computer 

This is a Diagnostic Tool that makes no changes to the computer Hardware / Software used on this computer 

The application is free or paid from added features. 

The Report will Not Reveal Any Personal Information. 

Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<

Make sure you have fully removed the anti-virus by using their uninstaller apps or removal procedures. If you only drag the app into the trash, that won't be enough to remove everything. Also, if you have any other optimizing or fixit software like CleanMyMac, remove those also. All these types of software are known to cause many problems.

If none of this applies to you, then I'd recommend you boot into safemode which will automatically run system diagnostics and fixes many types of problems.

Start up your Mac in safe mode - Apple Support (English)

nnnn2312 wrote:

Thank you so much for your reply!

I deleted the anti-virus software using the Terminal. I used sudo rm -r filename in the folder /Applications to delete it. The Finder search does not work so I don't know where are the uninstaller apps. Do you have any suggestions?

This is not enough to remove the antivirus. It will have installed daemons and/or agents that will run on the background, and are not removed this way.

Please follow P. Phillips advice and post that Etrecheck report. With that information it will be clearer how to proceed.

The diagnostics run in the background. You won't see them running. Suggestion: Re-install the anti-virus then go to their website and search for uninstall instructions and follow them. That is the best way to remove software. Either their website will have an uninstaller app or they have detailed instructions how to remove it. I don't recommend relying on using only terminal to remove software. There could still be extensions installed that are not obvious. What anti-virus software was it? Do you have other cleaner or optimizer apps installed as well?

There are several areas of concern  and will cover only those areas  that maybe causing the computer to Crash

Q -  Unsigned files - There are unsigned software files installed that could be malicious and should be reviewed.

A - Worthy of your attention and possible remedial actions 

Q -  Safe mode - This computer is running in Safe Mode.

A - Good idea. This would help stabilize the computer as it does not Load Third Party Software, extensions etc.

Q - System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall.

A - This will be covered late run this report 

Q - No Time Machine backup - Time Machine backup not found.

Q - Backup:  Time Machine Not Configured!

A - Generally, it sends a message that any Important Personal Files can be recreated at a later time or are not important enough to protect via TM Backup Utilities 

Q -  Clean up - There are orphan files that could be removed.

A - This too will be cover later in this report 

Q -  Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.

A - Also worthy of your attention and remedial actions .

Q -  System modifications - There are a large number of system modifications running in the background.

A - Modificationscan occur via Third Party Application being installed and altering the Normal Operation of the computer including Crashes 

MacBook Pro Model: MacBookPro18,2

  Apple M1 Max (m1) CPU: 10-core

 Q - Configuration Files:

  /etc/hosts - Count: 44

A - The above is really out of my scope and would welcome additional insights from Other Contributors in your question’

Q - Unsigned Files:

  Launchd: /Library/LaunchDaemons/com.tendyron.launchd.monitor_ICBC.plist

    Executable: /usr/local/lib/OnKeyMonitor_ICBC

    Details: Exact match found in the legitimate list - probably OK

Q -  Launchd: /Library/LaunchDaemons/ltd.wgetcloud.helper.plist

    Executable: ~/Library/Application Support/wgetcloud/service/clash-core-service

Q -   Running app: /Applications/MATLAB_R2023b.app/bin/maca64/MATLABWebUI (GPU).app/Contents/MacOS/MATLABWebUI (GPU)

  Running app: /Applications/MATLAB_R2023b.app/bin/maca64/../../Contents/MacOS/MATLAB_maca64

Q -     Details: Executable file is hidden - possibly malware

 System Extensions:

Q -  [Running] GlobalProtectExtension - version 6.0.5-35 (Palo Alto Networks - 2023-04-10)

    Application: /Applications/GlobalProtect.app - version 6.0.5-35 (Not found!)

    Description: System Extensions for GlobalProtect Split Tunnel and Enforcer

A - This one I have Only Read About as causing horrible Issues on macOS 14 Sonoma 

Can’t delete VPN added by Palo Alto Netwo… - Apple Community

Q  -  [Not Loaded] net.pulsesecure.SetupClient.plist (Pulse Secure LLC - installed 2022-03-17)

    Executable: ~/Library/Application Support/Pulse Secure/SetupClient/PulseSetupClient.app/Contents/MacOS/PulseSetupClient

Internet Plug-ins:

Q -   NPClientBinding: 1.0.0.5 (? - installed 2018-09-06)

Q -   NPSafeSubmit: 1.0 (? - installed 2018-09-06)

Q -  icbc_safari_TDR: 1.0 (? - installed 2019-03-21)

Q -   NPSafeInput: 1.0 (? - installed 2018-09-06)

Q -   NPAPI_Core_Safe_SoftKeyboard_Plugin: 1.1 (? - installed 2017-03-15)

Q -   CMBSecurity: 1.0 (? - installed 2012-12-25)

Q -   NPCleanHistory: 1.0 (? - installed 2018-09-06)

A - All the above Internet Plug-ins are old and looks like they have been Migrated from an older Computer 

Q- Clean up:

  /Library/LaunchAgents/com.wdc.WD-Discovery.plist

      /Library/LaunchAgents/com.paloaltonetworks.gp.pangps.plist

    /Library/LaunchAgents/com.lacie.LaCieDesktopManagerAgent.plist

    /Library/LaunchAgents/com.wdc.WDTrashObserver.plist

      /Library/LaunchAgents/com.microsoft.OneDriveStandaloneUpdater.plist

    /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater

/Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist

    /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper

    /Library/LaunchDaemons/com.lacie.LaCieDesktopManagerDaemon.plist

    /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/MacOS/LaCieDesktopManagerDaemon

/Library/LaunchDaemons/com.paloaltonetworks.gp.pangpsd.plist

    /Applications/GlobalProtect.app/Contents/Resources/PanGPS

  /Library/LaunchAgents/com.paloaltonetworks.gp.pangpa.plist

    /Applications/GlobalProtect.app/Contents/MacOS/GlobalProtect

A - All the above are Left Overs from Application that have been previously removed 

A - A possible good Third Party Application could the Find Any Files ( FAF ) >> https://apps.tempel.org/FindAnyFile/

A - There is also Terminal Commands to do this too but Terminal Command are Totally Unforgiving and one small error could cause a Greater Issue

Sometimes but not always - users who install Antivirus Software sometimes also install and use Disk Cleaners

Below is on a Partial List of such harmful applications.

1 - Disk Cleaner 

This will include CleanMyMac , aka “ BrickMyMac “

MacKeeper,

Dr Cleaner Pro Plus

Open Cleaner one Pro

Macmechanic

Clean my Mac x.

These too should be removed by the Developers Specific Instructions

Issue: Safari not working within latest release of Sonoma.

Erased and formatted drive. Reinstalled Ventura. Safari worked perfectly.

Reinstalled Sonoma and Safari stopped working again.

Conclusion: Sonoma doesn’t support Safari MacBookPro 13” M1

Formatting drive and reverting to Ventura until such time as Apple acknowledges this issue with a robust fix.

Welcome if it works for you needs

Though suggest keeping the Original Admin account for possible issues should they occur

Owner Account

The " Owner Account of this computer " has that privilege to add, remove, upgrade or downgrade accounts. This would include adding more Admin Accounts and / or downgrading an ADDED Admin account

Below link will provide additional insights about the Difference between Admin Accounts and Owner Accounts 

https://eclecticlight.co/2021/07/18/last-week-on-my-mac-the-perils-of-m1-ownership/

Right now I am off line until Tuesday and only working from IPhone

Perhaps my learned colleague @Luis S can assist more quickly than me?

Or wait until tomorrow and will give you Report Top Priority

Thank you for report 👍

I see it and am working on it right now

Will get back to you shortly

Safe mode - This computer is running in Safe Mode. should give the first clue!