Why it’s not connecting my child phone to my music
I have the family share music but it’s not connecting to my child’s phone she can’t get the music what to do??
iPhone 14 Plus, iOS 16
User profile for user:
bruno75
User level:
Community Specialist
Hey there kellye128,
We'd like to help! The first thing we wanted to point out is that your iPhone has iOS 16 installed, but the latest version is iOS 17.0.3. In case you needed it, this link shows how to first back up, then update: Update your iPhone or iPad We also recommend making sure your child's device is up to date.
If the issue remains after making sure both devices are up to date, we wanted to learn more about what's happening:
- What exactly occurs when they open Apple Music and try using it? The more details you provide, the better we'll understand what's happening.
- When did this start to occur on your child's device?
- Are other members of your Family Sharing group having the same issue with your Apple Music family subscription?
Cheers!