Custom Transparency Mode Keeps Turning Off

I thought I'd got this solved for a while, as it seemed I didn't have to do anything to keep them transparent, but alas, the nightmare is back and I'm now constantly having to turn transparency accommodations on again after spontaneously having them not work. Apart from sending Apple feedback, my only real suggestion is to just keep trying: every time it turns off, turn it on again, and maybe there will come a time when it sticks. But it's completely unpredictable and frankly I think this can only be a software issue in iOS, not the AirPods themselves.

Good luck.

Same on 17.4.1 on my iPhone se 3rd gen. AirPods sat for a week and iPhone seemed to lost transparency settings in accessibility, audio accessibility, headphone accommodation settings. Had to turm back on TWICE in 10 minutes.

This problem has started last year. Then after one of the updates it disappeared until the next iOS update. It started again. It lasted for 2-3 months and the new update fixed it. I was afraid to update when the new iOS showed up. I took a chance, and guess what…. It went a back to dropping. Apple support and senior advisor do not have the AirPods Pro, that’s what they said, And that’s why they do not know what you were talking about. I hope the next iOS update will fix this problem, because AirPodsPro are the best in transparency mode.

I am having the same problem. I’ve had to turn it back on three times today already.

Unfortunately, it can not be done in the AirPods Pro themselves. You need to go to the iPhone settings and turn the transparency mode on, a dozen times per day!

I have 17.3.1 and it still happens. It happens when I am driving - unsafe. It happens when I am out walking - also unsafe. I say unsafe because my hearing is much worse with the AirPods in my ears and losing transparency mode headphone accommodations. The original AirPod Pros did not have this issue.

It is random; there's simply no way to know whether you'll be affected. Just now, I'm not affected, but that wasn't the case yesterday, or last week. And since it can happen at any time, you can't preempt it by trying to turn it on ahead of time, toggle it off and on, etc.

Please just write to accessibility@apple.com (it is an accessibility-related feature, after all) and let them know how sad this makes you.

They are not hearing aids for people who lost their hearing by over 70%, but they are tremendously helping people who lost 40-50%. And that's why I purchased 2 pairs? Mine has worked perfectly since iOS 17.3. It used to drop all the time before this update. I am skeptical about updating to iOS 17.4, as I do not want this to happen again.

Well, I know you're not addressing your question to me, but mine are brand new, and mine keep kicking off as everyone else has explained above. I can't determine what or why is making them kick off transparency mode automatically. But it's a pain in the butt and should be fixed.

Custom transparency mode went back to "normal", disconnecting many times per day. Especially if I listen to some songs on my iPhone.

What is amazing is that when custom transparency mode is set, and I hear perfect, if I turn off the phone the AirPodsPro continues being in the custom without disconnecting.

The iPhone might send some Bluetooth signal that disconnects the transparency mode. That's all I can think of.

Most likely, Apple developers do not use the transparency mode, or they do not have AirpodsPro, otherwise, this issue would have been fixed a long time ago.

It has gotten worse. Many times transparency mode drops even if the transparency mode is selected. So you need to uncheck and check the selection to make it work until the next drop. Amazing, it's been over a year and this issue is not fixed.

Girshon, I think you are on the right track. I have been experimenting with “forget” my air pods and have had better results. But being disconnected is not a solution. We need to make phone calls and listen to other things. Let’s hope for a fix. At least you have isolated part of the problem. Thanks.

Yes I use them as hearing aids too and the amplification cuts out randomly. So frustrating. Right in the middle of conversations. Makes Apple look wonderful when Im teaching and have to stop and go through the seven step process to turn it back on.

i’ve told all my other devices to connect only when last connected. I’ve called Apple support multiple times on this and no one has any idea what I’m talking about. have even brought it up at the Apple Store twice

please fix this now, Apple. This will cost you customers.

Literally in the instant you sent your reply, it started happening to me again after a relatively long spell of peace. It's hopeless trying to understand it, the only hope is to fight until it stops, sadly.