You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Custom transparency mode continues to turn off randomly. I have to go into “audio visual” in settings, then “Headphone Accommodations” then scroll to the bottom and turn on “transparency mode”. In this menu are the settings for adjusting external sounds. The transparency mode toggle button here keeps turning off! I’ve reset the AirPods, reset the settings several times but nothing seems to work. Please advise.
iPhone 13 Pro Max
I'm experiencing exactly the same problem - It makes the Airpods Pro 2 pretty useless as hearing aids!
I've tried everything. I'm on iOS 17.4 and this update didn't fix it, in fact it seems to have made this issue more frequent.
Hey there christopherfromkirbyville,
To clarify, does this option change after placing the AirPods back in the case, during use, or both? Is there any chance you might be adjusting this setting when using your AirPods via the sensors?
Check if this might be happening when taking the steps here: AirPods Pro and AirPods Max Active Noise Cancellation and Transparency mode - Apple Support
Should it persist, continue with the next set of steps to resolve this behavior here: If Active Noise Cancellation isn't working as expected on your AirPods Pro - Apple Support
Take care!
The same is true here after an update to iOS 17.2. It was OK with iOS 17.1
Very frustrating!
iOS 17.3 fixed the problem.
Nope, sure didn't. You are mistaken. Still an issue.
I should have said, I have 17.3.1 and the problem continues. Very random.
Hey guys, anyone using the transparency mode, do you still have a disconnecting issue after update iOS 17.4
Thanks,
Nope It does not seem that the AirPod ver 6B34 has solved the problem. And only going to Headphone Accommodations and turning off Transparency and on again will restore Transparency mode.
Same issue with transparency turning off! Very annoying! Apple fix this problem!
on the positive, Siri will turn it back on if you ask.
My airports pros keep turning off in on
Ends up there was a hardware problem with the AirPod. The problem got worse and i had to buy a replacement AirPod Pro 2 and the transparency dropping went away.
Thank you - thats awesome. Apple still badly needs to fix it, but meanwhile thats way better. Appreciate it.
Apple might lose customers over this. Hey Apple - listening? Hey AI - tell a human to fix this.
@jbartony, thanks for reporting about the transparency mode turning off, I will skip 17.3.1, because in 17.3 the transparency turning off solved the transparency turning off issue. Is there a solution to fix this, or would I have to skip the 17.3.1 and wait for the next one or even 2 more versions?
Yes, probably worth remembering at this point that they aren't actually hearing aids. It's awesome we can use them like that, and we love it, but Apple never advertised them as hearing aids, they just happen to have this neat little accessibility feature ...
When I saw 17.4, I had hoped that it would resolve it, but after the update I still suffered the problem. At least for a day or two. After that it has been working as well as my older AirPod Pros had been. I'm guessing that perhaps the AirPod firmware was updated in the following days. I now see that the AirPods have version 6B34. Unfortunately I don't know what it may have been earlier. The behavior is now certainly much, much better.
Whatever did it, thanks!
Custom Transparency Mode Keeps Turning Off
