Why aren't my photos and videos showing inside my DCIM folders

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Why aren't my photos and videos showing inside my DCIM folders

My phone is full of storage (about 25 gigs of photos and videos ) and I want to transfer most of it to my harddrive. But when i check "apple iPhone" on my pc ,the DCIM won't show any photos or videos. I looked it up and reset location privacy, showed hidden thumbnails, cleared caches, turned on icloud photos, but only videos and photos i take right now will show up in the DCIM folders. I don't know if I should have "download and keep originals" or "optimize phone storage "or if that is even part of the problem but I cant seem to figure out why they are not showing.

iPhone 11 Pro

Posted on Oct 8, 2023 6:28 PM

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Answer 1

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Brittany1416

Community Specialist

Oct 9, 2023 3:38 PM in response to AndrewYako

Hi AndrewYako,

If you want to transfer photos to your computer from your iPhone, please check out this link, which outlines the process and may help: Transfer photos and videos from your iPhone or iPad to your Mac or PC

If you want to export photos to an external storage device, please check out this link, and ensure the correct process to export photos and videos to an external storage device is being used, so we can make sure there aren't any issues there: Import and export photos and videos on iPhone

Export photos and videos to an external storage device

You can export photos and videos you took on your iPhone directly to an external drive, a memory card, or other storage device.

Note: For photos and videos that have been edited, the unmodified original version will be exported.

1. Connect your iPhone to the storage device using the Lightning or USB-C connector, or connect the device directly to your iPhone.

2. Open the Photos app, then select the photos and videos you want to export.

3. Tap , then tap Export Unmodified Original.

4. Tap your storage device (below Locations), then tap Save.

Thanks!

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Why aren't my photos and videos showing inside my DCIM folders

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