Why is my new Iphone 15 pro not charging

i bought my phone yesterday and now I put it to be charged for the first time but it is bot charging

iPhone 15 Pro, iOS 17

Posted on Oct 8, 2023 10:30 PM

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Posted on Nov 10, 2023 6:52 AM

In the end I took my iPhone 15 Pro to the Apple Store in Southampton. They acknowledged a fault, but in the end they replaced the insides (not the whole device, please note) with working components. It was only 5 weeks old and had had problems since the start. The only way I could charge it was via MagSafe cradle.

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Question marked as Top-ranking reply

Nov 10, 2023 6:52 AM in response to Krisipisi

In the end I took my iPhone 15 Pro to the Apple Store in Southampton. They acknowledged a fault, but in the end they replaced the insides (not the whole device, please note) with working components. It was only 5 weeks old and had had problems since the start. The only way I could charge it was via MagSafe cradle.

Apr 13, 2024 1:55 AM in response to Krisipisi

Omg, I literally just experience the same issue. I had a notification like 2 days ago that my new iPhone 15 pro max was going to update automatically. After the update I didn’t really notice anything new until this morning. I tried charging my phone it wouldn’t charge. However when I tried the same charger in my AirPods it worked. I therefore knew it was not the charge that has the issue. I later turned

my phone off and on and it started to charge again. Very strange …

Dec 8, 2023 6:33 PM in response to Krisipisi

last night I face the same issue, my iphone 15 pro was charging perfectly before ios 17.1.2 update, now after the update when I put it on charge it shows nothing, no charging sign nothing, so I turned the phone off and put it on charge and it started charging again, I think it is something related to next update, have you solved your issue or its still there for you?

Jun 2, 2024 10:33 AM in response to Krisipisi

It's been a while (months) since I have been using iPhone 15 pro but today when I returned home and plugged in the phone I found that it was not charging. I tried multiple chargers but the issue remained the same, hence I knew it was not the chargers. I found the solution here in the community: restart it and now it is working/charging fine. Apple should look into it and resolve the problem.

Dec 3, 2023 4:06 AM in response to ootoph

My iPhone 15pro is a couple of weeks old, yesterday I got up and the phone wasn’t charged, all apple charging equipment used. Tried a lot of different chargers and leads and the only way was wirelessly through a battery pack. Knocked the phone off and on and it fixed the issue so I’m guessing it’s a software problem. Have to book in with apple if it happens again.

Jan 4, 2024 7:31 AM in response to Krisipisi

I had this problem in my Citroen van

After forced reset and turning off battery optimisation it connected and charged

Next day it didn’t

But then my new 0.5m cable did work, but the same brand of 2m did not

I bought a Belkin 1m cable and it works

I turned battery optimisation back on and reconnected and it still works

But I expect it might not tomorrow with this setting on and if so I will report back

Jan 12, 2024 5:10 PM in response to Krisipisi

Seems to be a common problem with new iPhone 15. Mine took one charge on USB, and from then on would only recharge magnetically. Phoned Apple, who did remote check with no problem found, and then suggested updating IOS - disaster! Phone then froze, unresponsive to buttons, digital pressure, chargers of any type, and hard restart. The phone is currently back with Apple, awaiting 'repairs'. Watch this space...

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Why is my new Iphone 15 pro not charging

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