Apple TV isn’t waking up with remote after iOS 17 install

My Apple TV is not waking up when pressing the home button(or any button) with the remote. I have model number A2737 and running tvOS 17.0. The only thing that works is unplugging and plugging back in the Apple TV. This is an intermittent problem.

Apple TV HD, tvOS 16

Posted on Oct 9, 2023 1:43 AM

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4 replies

Oct 10, 2023 6:47 AM in response to JBG III

Hello JBG III,


Welcome to Apple Support Communities. We understand that your Apple TV isn’t waking when using the remote as expected. 


Many times restarting can resolve many concerns. We recommend restarting your Apple TV using the steps here: Turn Apple TV on or off - Apple Support


"Turn off Apple TV

When you’re finished watching, you can turn Apple TV off.

Do one of the following:

  • Siri Remote (2nd generation or later): Press and hold the Power button .
  • Press and hold the TV button  to open Control Center, then select Power Off.
  • Open Settings   on Apple TV, then select Sleep Now.

If your TV or audio/visual receiver supports HDMI-CEC, Apple TV automatically turns off when you turn off your TV or receiver.


Turn on Apple TV

Do one of the following:

  • Siri Remote (2nd generation or later): Press the Power button , Back  button, or TV button .
  • Siri Remote (1st generation): Press the  Menu button or TV button .

If your TV or audio/visual receiver supports HDMI-CEC, Apple TV automatically turns on when you turn on your TV or receiver or when you select its HDMI input on your TV or receiver. You can also turn your TV or receiver on or off with the Siri Remote. See Control your TV and volume with the Siri Remote."


If no resolution, please use the steps here to reset your Apple TV: Reset Apple TV - Apple Support


"Reset Apple TV


  1. Open Settings  on Apple TV. 
  2. Go to System > Reset, then select Reset. 
  3. Resetting Apple TV and restoring it to factory settings can take some time, so be patient. If Apple TVstill doesn’t respond, do one of the following:
    • If you have an Apple TV 4K: Contact Apple TV Support.
    • If you have an Apple TV HD and a Mac with macOS Catalina or later: Disconnect the power and HDMI cables from Apple TV. Connect one end of a USB-C cable (sold separately) to Apple TV and the other end to your computer. Open the Finder on your computer, select Apple TV in the sidebar, then select Restore. If that doesn’t work, contact Apple TV Support.
    • If you have an Apple TV HD and a PC with iTunes or a Mac with macOS Mojave or earlier:Disconnect the power and HDMI cables from Apple TV. Connect one end of a USB-C cable (sold separately) to Apple TV and the other end to your computer. Open iTunes on your computer, select Apple TV in the Source list, then select Restore. If that doesn’t work, contact Apple TV Support."



These steps may help. Please let us know if you have further questions.


Take care.

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Apple TV isn’t waking up with remote after iOS 17 install

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