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My counter of my messages icon is stuck on 128 and I do not have any new or unread messages. How can I reset it to read correctly back to zero (0)?

iPhone 14 Pro Max, iOS 16

Posted on Oct 9, 2023 6:00 AM

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Question marked as Top-ranking reply

Posted on Oct 10, 2023 6:22 AM

Good Morning TDMurphy31, welcome to the Community!


The first step into fixing this issue would be to disable the Badge App Icon setting on your device, restart , and then enable the Badge App Icon setting again.

To do this, you can go to Settings > Notifications > Messages. Then, tap the option to disable the Badge App Icon setting, and restart: Restart your iPhone, iPad, or iPod touch


  1. Press and hold either volume button and the side button until the power-off slider appears.
  2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
  3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."


Once the device is on again, go back and enable to app badges in settings.


Best of luck,

Bryce 🤠


[Edited by Moderator]

2 replies
Question marked as Top-ranking reply

Oct 10, 2023 6:22 AM in response to TDMurphy31

Good Morning TDMurphy31, welcome to the Community!


The first step into fixing this issue would be to disable the Badge App Icon setting on your device, restart , and then enable the Badge App Icon setting again.

To do this, you can go to Settings > Notifications > Messages. Then, tap the option to disable the Badge App Icon setting, and restart: Restart your iPhone, iPad, or iPod touch


  1. Press and hold either volume button and the side button until the power-off slider appears.
  2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
  3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."


Once the device is on again, go back and enable to app badges in settings.


Best of luck,

Bryce 🤠


[Edited by Moderator]

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